Client Solutions Manager, Select

Gallagher; Fredericton; On-site; CAD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Client Solutions Manager, where you will play a crucial role in providing exceptional service to small and medium clients. This innovative firm values collaboration and offers a hybrid work environment, allowing you to balance remote work with in-office interactions. You'll manage client portfolios, drive renewals, and enhance relationships with both clients and insurers. With a commitment to inclusion and diversity, this role offers not just a job but a chance to be part of a culture that empowers you to thrive. If you're solution-oriented and eager to excel in a dynamic environment, this opportunity is perfect for you.

Benefits

Flexible medical & dental coverage

Life and AD&D Insurance options

Retirement savings with company match

Employee Stock Purchase Plan

Educational expense reimbursement

Discounted gym membership

Flexible work arrangements

Paid sick and personal days

Employee referral bonus program

Qualifications

• 2-3+ years in Commercial Insurance Brokering or as a Commercial Underwriter.
• Strong communication and interpersonal skills to build client relationships.

Responsibilities

• Manage a portfolio of small and medium business clients, driving renewals.
• Evaluate accounts at renewal and maintain quick response times to inquiries.

Skills

Communication Skills

Interpersonal Skills

Solution-oriented

Detail-oriented

Tech-savvy

Education

CAIB Certification

CIP Certification

CRM Certification

Tools

EPIC

Job description

Introduction

Welcome to Gallagher - a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

As the Client Solutions Manager on the Select team, you will provide outstanding client service to Gallagher's Small Medium Clients. While working on a fun and collaborative team, you'll get to carry out a wide range of duties. You will be managing an existing portfolio of clients - driving the renewal cycle, handling day-to-day policy updates, talking and building relations with insurers and marketing policies.

Work Environment: Hybrid (Agile) - We, at Gallagher, enjoy the benefits of working remotely while also collaborating and interacting with each other in the office.

How You'll Make An Impact

1. Supporting a designated portfolio of small and medium business clientele, playing the lead role in business retention and continually building upon customer relationships.
2. Evaluate accounts at renewal, taking the vital steps in placing coverage required by the client, re-marketing when required, adhering to binding authority set out by carriers.
3. Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client.
4. Recognize upselling and cross-selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client.
5. Consistently acting to upgrade insurance market knowledge, staying ahead of new products and policy updates.
6. Work with Account Executives on cross-selling opportunities and accessing resources within Gallagher.

About You

1. Being solution-oriented has always allowed you to offer clients the most resourceful and innovative solutions.
2. Strong communication and interpersonal skills enable you to develop deep relationships with clients and build partnerships with colleagues quickly. People love working with you, and you with them!
3. Being in a fast-paced, dynamic environment brings out the best in you. You’re always able to prioritize which allows you to exceed client expectations every time!
4. Always maintaining a keen eye for detail comes easy and is a key part of what has made you successful in your past roles.
5. Highly tech-savvy, with an ability to learn new systems, tools, and processes.
6. 2 to 3+ years of Commercial Insurance Brokering experience and/or experience as a Commercial Underwriter will be considered a strong asset.
7. CAIB, CIP, CRM, or other relevant certifications/designations highly valued.
8. Active and in good standing provincial licensing. Additional Licensing across the Atlantic will be considered a strong asset.
9. Knowledge of EPIC considered an asset.

Compensation And Benefits

On top of a competitive salary, great teams, and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

1. Flexible medical & dental coverage to meet your household's needs.
2. Life, Dependent Life, and AD & D Insurance options.
3. Retirement savings including RRSP including a company match, TFSA, pension, and more.
4. Employee Stock Purchase Plan.

Other benefits include:

1. Educational expense reimbursement.
2. Employee assistance programs.
3. Discounted gym membership (GoodLife Fitness).
4. Opportunity for flexible work arrangements.
5. Paid sick days & personal days.
6. Employee education recognition program.
7. Employee referral bonus program.

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences, and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.