Client Solutions Manager: Growth Leader for Multi-Programs

Mosaic North America; Toronto; On-site; CAD 97,000 - 118,000; Full time

Job summary

Mosaic Sales Solutions US Operating Co, LLC is seeking a Client Solutions Manager to lead a portfolio of client programs, driving growth from pilot engagements to ongoing continuity work. You will manage field leadership, budgets, and reporting while ensuring profitable delivery across multiple engagements.

The role reports to the Director, Client Service — New Business and requires strong relationship, planning, and problem-solving skills, with flexibility for evenings or weekends as needed.

Qualifications

• 5+ years of account management, client service, or program management experience in an agency, retail, field marketing, or outsourced sales environment.
• Experience managing multiple concurrent programs or clients with competing priorities.
• P&L or program budget ownership with a track record of delivering goals profitably.
• People management experience, including field leadership or multi-market field teams.
• Experience collaborating across sister agencies, partner agencies, and external vendors.

Responsibilities

• Serve as the senior day-to-day client lead across multiple concurrent programs, building trusted relationships from kickoff through renewal.
• Run regular client meetings covering program status, new initiatives, and problem solving.
• Translate client priorities into actionable field execution plans and hold the program accountable for delivery.
• Act as first escalation point for program issues, driving solutions and keeping leadership engaged.

Skills

Account management

Client service

Program management

P&L ownership

People management

Communication

Excel/Sheets

PowerPoint/Slides

Education

Bachelor's degree in Business/Marketing/Communications

Tools

Excel

Word/Docs

PowerPoint

Job description

Mosaic Sales Solutions US Operating Co, LLC is seeking a Client Solutions Manager to lead a portfolio of client programs, driving growth from pilot engagements to ongoing continuity work. You will manage field leadership, budgets, and reporting while ensuring profitable delivery across multiple engagements.

The role reports to the Director, Client Service — New Business and requires strong relationship, planning, and problem-solving skills, with flexibility for evenings or weekends as needed.