Client Solutions Lead

Insight; Calgary; Hybrid; CAD 76,000 - 90,000; Full time

Job summary

Insight is seeking a Client Solutions Lead (CSL) to grow Insight’s Services footprint within assigned districts by converting Non-Services accounts into Services clients, re-engaging past clients, and expanding existing Services across Cloud, Data & AI, Applications, Security, and Collaboration. The CSL partners with AEs, SAs, and Delivery teams to drive district growth and achieve revenue targets.

The role focuses on owning the Expand motion, executing the district Services plan, and

Qualifications

• Proven track record in Services sales, solutions consulting, or client success with measurable growth results.
• Strong consultative and outcome-focused selling skills.
• Trusted advisor with client executives and ability to build long-term relationships.
• Strategic mindset with ability to manage account expansion and district Services plan execution.
• Strong collaboration across Sales, Architecture, Delivery, and Partners.
• Excellent communication, presentation, and negotiation skills.
• Broad knowledge of Cloud, Data & AI, Applications, Security, and Collaboration Services.

Responsibilities

• Expand the Services footprint by driving attach, cross-sell, upsell, and recurring/managed Services.
• Convert Non-Services accounts into Services clients by landing the first Services project (assessment, workshop, or pilot).
• Re‑engage past Services clients to deepen adoption and accelerate growth.
• Drive adoption of early engagements and Growth Gateways to seed expansion.
• Own the Expand motion across assigned accounts and whitespace accounts handed off from CALs.
• Execute the district Services plan, ensuring pipeline, bookings, and revenue targets are met.
• Collaborate with AEs to align Services strategy with account priorities.
• Partner with Solution Architects for scoping, proposals, and SOWs.
• Engage Delivery teams to support successful execution and measurable client outcomes.
• Work with partner sellers, including Microsoft, AWS, and others, to co-sell and co-deliver opportunities.

Job description

Requisition Number: 106774

Location: Hybrid, 1 day in Calgary office (Thursdays).

The base salary range for this position is typically $75,500 to $90,000 CAD plus commissions and other benefits available. However, compensation decisions are dependent on the facts and circumstances of each case, including experience and location, and we will also consider candidates outside of this range as necessary.

Insight at a Glance

• 14,000+ engaged teammates globally
• #20 on Fortune’s World's Best Workplaces™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

The Client Solutions Lead (CSL) is an expander role responsible for growing Insight’s Services footprint within assigned districts and executing the district Services plan. Partnering with AEs as the relationship owners, the CSL converts Non-Services accounts into Services clients, re‑engages past clients, and expands existing Services relationships across Cloud, Data & AI, Applications, Security, and Collaboration.

The CSL is accountable for delivering district-level Services growth through consistent execution of Land, Activate, and Expand motions.

As a Client Solutions Lead you will:

• Expand the Services footprint in assigned accounts by driving attach, cross-sell, upsell, and recurring/managed Services.
• Convert Non-Services accounts into Services clients by landing the first Services project, such as an assessment, workshop, or pilot.
• Re‑engage past Services clients to deepen adoption and accelerate growth.
• Drive adoption of early engagements and activate Growth Gateways to seed expansion.
• Own the Expand motion across assigned accounts and whitespace accounts handed off from CALs.
• Execute the district Services plan, ensuring pipeline, bookings, and revenue targets are met.
• Collaborate with AEs to align Services strategy with account priorities.
• Partner with Solution Architects (SAs) for scoping, proposals, and SOWs.
• Engage Delivery teams to support successful execution and measurable client outcomes.
• Work with partner sellers, including Microsoft, AWS, and others, to co-sell and co-deliver opportunities.

What we’re looking for

• Proven track record in Services sales, solutions consulting, or client success with measurable growth results.
• Strong consultative and outcome-focused selling skills.
• Trusted advisor approach with client executives and the ability to build long-term relationships.
• Strategic mindset with the ability to manage both account-level expansion and district Services plan execution.
• Strong collaboration skills across Sales, Architecture, Delivery, and Partners.
• Excellent communication, presentation, and negotiation skills.
• Broad knowledge of Cloud, Data & AI, Applications, Security, and Collaboration Services.

What success looks like

• District Services growth targets achieved across pipeline, bookings, and revenue.
• Target percentage of Non-Services accounts converted into Services clients annually.
• Year-over-year Services revenue growth across assigned accounts.
• Expansion goals achieved through attach, cross-sell, upsell, and recurring/managed Services.
• CAL-seeded accounts expanded into long-term, multi-solution clients.

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location, even an international destination, for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.