Client Solutions Engineer

Cover Genius

Vancouver

On-site

CAD 135,000 - 175,000

Full time

6 days ago

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Job summary

Cover Genius is seeking a Client Solutions Engineer to articulate the value of our product offerings from pre-sales through integration and post-implementation support. You will design tailored solutions, communicate complex concepts, and collaborate with clients to meet technical requirements.

Role requires deep REST API knowledge, AI tooling proficiency, and strong presentation skills. A Bachelor’s degree in a relevant field is expected, with postgraduate credentials desirable.

Qualifications

8+ years programming experience in Python, JavaScript, Java or PHP.
8+ years of experience with web technologies (HTTP, HTML, JSON).
8+ years of customer-facing experience in sales, sales engineering or consulting.
Deep understanding of RESTful JSON APIs and third-party integrations.
Proficiency with AI and LLM tooling for agentic workflows.

Responsibilities

Pre-Sales & Solution Design: assist partnerships, prepare technical sales material, develop POCs and support demos.
Integration & Support: understand Cover Genius product tech, manage multiple engagements, design integration blueprints via REST APIs.
Growth & Process Improvement: use SQL/BigQuery/Data Studio to identify opportunities and automate client engagements.

Skills

Python

JavaScript

Java

PHP

REST APIs

AI/LLM tooling

Customer-facing

Cloud/Web tech

Education

Bachelor's degree in a relevant field

Postgraduate degree desirable

Tools

AI tooling frameworks

Job description

About The Company

Cover Genius is a Series E Insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com, Intuit, Hopper, Skyscanner, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee.

About The Company

Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year. Our team and products have been recognized with dozens of awards including by the Financial Times who ranked Cover Genius as the #1 fastest growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commits itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.

Our People are Bold, Authentic, Purposeful and Inspired

Our People are not Perfect, Traditional, Complacent or Cautious

About The Role

As a Client Solutions Engineer on our Product Team, you will articulate and showcase the value of our product offerings from pre-sales, to guiding partners through the integration process and supporting them post-implementation.

To drive success in this role, you will have a proven track record of technical problem-solving and client engagement, along with a deep understanding of software development and system architecture. As a Client Solutions Engineer, you will need to effectively communicate complex technical concepts to both technical and non-technical stakeholders. You will be responsible for partnering with clients to understand their technical requirements and challenges, and then designing and implementing tailored solutions that align with their needs.

Key Responsibilities

Pre-Sales & Solution Design:

Work with the Partnership team to assist with new partnership opportunities, prepare technical sales material, develop proof of concepts (POCs) and support demonstrations to win new business
Design optimal solutions to ensure minimal technical issues, enable opportunities for growth and provide the ideal customer experience
Effectively communicate complex technical concepts to both technical and non-technical stakeholders.

Integration & Support

Develop an in-depth understanding of Cover Genius’ product technology and underlying architectures
Support multiple partner engagements concurrently, ensuring timely and successful integrations through managing internal and external stakeholders
Lead technical discovery sessions to understand customer workflows and design custom integration blueprints using our REST APIs.
Provide hands-on coding assistance, sample scripts, and architectural guidance to customer developers during the onboarding phase.
Identifying, troubleshooting, reproducing, and determining the root cause of issues that may arise with partner integrations

Growth & Process Improvement

Use SQL, Google BigQuery, Google Data Studio and related technologies to identify and present actionable business growth opportunities to partners
Identify opportunities for improving process, make recommendations and implement changes through automation of activities to optimize client engagements

Skills & Experience

What you will bring:

8 or more years programming experience in Python, JavaScript, Java, or PHP
8 or more years of experience with web technologies such as HTTP, HTML, JSON, etc
8 or more years of customer-facing experience in sales, sales engineering, consulting or related function
Deep understanding of RESTful JSON APIs & third party integrations is required; experience with diverse API frameworks is a significant plus.
Proficiency with AI and LLM tooling, including practical experience building or deploying agentic workflows, with the ability to evaluate outputs critically and apply AI to accelerate technical delivery and client engagement
Strong strategic, analytical and tactical skills; must be able to create plans and then execute individual as well as with a cross-functional team
Experience in managing technically complex products in a B2B technology environment
Proven ability to communicate complex ideas in a clear, concise manner both verbally and in writing
Excellent presentation, organizational, and communication skills, with a proven ability to convey complex ideas clearly and concisely.
Bachelor's degree in a relevant field, A postgraduate degree and/or record of academic achievement is also desirable

What You Will Have

Attention to Detail
Strong Presentation Skills
Bias to Action
Commitment to continuous learning and improvement
Resilience and adaptability
Excellent team collaboration
Customer first focus and attitude
Exceptional problem solving skills
First class communication skills

Why Cover Genius?

Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?

Flexible PTO. Taking time out is important for our teams to enjoy life and stay fresh.
Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company.
Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system.
Social Initiatives - pictures speak a thousand words!

Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

By submitting your application, you acknowledge that we may collect, store and process your personal data for recruitment purposes. To ensure a fair evaluation, we may use AI to assist in sorting applications, but all final decisions are made by our hiring team and no candidate dispositions are automated. We will keep your information on file for three years from the date of your application. For detailed information about how we handle your data and our use of AI, please review our full Privacy Policy.