Client Services Volunteer

Volunteerstjohns; San Juan de Terranova; On-site; CAD 30,000 - 50,000; Full time

Job summary

Join an established organization dedicated to community service as a Client Services Volunteer. In this fulfilling role, you will connect with clients, facilitate health equipment loans, and ensure exceptional service delivery. Your interpersonal skills will shine as you assist clients with their needs, and your organizational abilities will help maintain accurate data records. This opportunity not only allows you to make a meaningful impact in the community but also offers valuable experience in a supportive environment. If you're passionate about helping others and thrive in a busy setting, this role is perfect for you!

Qualifications

• Experience in customer service and data entry is essential.
• Strong organizational skills and ability to prioritize tasks.

Responsibilities

• Connect with clients and health care providers to verify referral requests.
• Assist with equipment recalls and provide instruction on equipment use.

Skills

Customer Service

Interpersonal Skills

Data Entry

Organization Skills

Ability to Lift 50lbs

Job description

Canadian Red Cross (Client Services Volunteer)

Organization Name: Canadian Red Cross
Opportunity Title: Client Services Volunteer
Category: Administration / Clerical / Office
Commitment: 6 months to 1 year
Start Date: May 20, 2024
End Date: November 1, 2025

Email: [e-mail]
Website: http://www.redcross.ca
Details:

• Background/police check required
• Appropriate for volunteers aged between 18 and 55
• Appropriate for volunteers aged 55 and over
• Training or orientation required

Opportunity Description:

As a volunteer in this role, you will:

Connect with clients and health care providers to verify referral requests, facilitate the loaning and returning of health equipment, make reminder calls, and assist with equipment recalls if required
Select the appropriate medical equipment to match health professional referrals, complete minor adjustments to ensure appropriate fit for clients
Ensure the integrity of data collection and recording of all call/ client trackers and statistical information
Provide instruction(s) on basic equipment use and respond to client enquiries regarding equipment set-up, returns, repairs and loan extensions
Contributes to a healthy and safe working environment
Accept financial and equipment donations to the Canadian Red Cross, and issue tax and non-tax receipts as needed

You bring these essential talents:

Interest and/or experience in providing exceptional customer service to Health Equipment Loan Program clients
Excellent interpersonal skills, including working in a busy environment
Ability to empathize with clients concerns to deliver service with compassion
Data entry experience
Excellent telephone manner with contact centre or multi-line phone system skills an asset
Demonstrated understanding and compassion of the aging population, including community resource knowledge and resourcing
Experience working with a diverse population an asset
Ability to effectively prioritize and execute tasks in a high-pressure environment
Strong organization skills
Some lifting of equipment is required. We recommend volunteers be capable of lifting up to 50lbs
Full training is provided; however, volunteers should be comfortable with using a computer, and have good written and conversational English. Other languages are considered an asset
Ability to work independently and to collaborate in a team environment

Other Canadian Red Cross Volunteer Opportunities

No Entries Found

Other Administration / Clerical / Office Volunteer Opportunities