Client Services Team Lead

CBRE; Ontario; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading company in real estate services seeks a Client Services Team Lead to enhance service delivery efficiency. The role involves planning, coordinating sales support, and mentoring team members, contributing to overall sales success. Ideal candidates will possess mid-senior level experience and a strong background in sales operations.

Responsibilities

• Plan, coordinate, schedule, and lead all activities of the Sales team support members.
• Improve sales team efficiency through review and implementation of effective business processes.
• Mentor and coach junior sales team members for development.

Job description

Join to apply for the Client Services Team Lead role at CBRE.

About the Role:

This role involves improving the efficiency and delivery of services to clients by planning, scheduling, and coordinating the marketing and sales support functions for a team. Responsibilities include interpreting and implementing CBRE's departmental policies, formulating new procedures, and assisting in the administration of business affairs for the Sales and Marketing departments.

What You’ll Do:

1. Plan, coordinate, schedule, and lead all activities of the Sales team support members.
2. Improve sales team efficiency through review and implementation of effective business processes.
3. Track office transactions such as listings, sales/leases, expenses, and client reimbursements.
4. Work with clients on property tours, resolve issues, and handle inquiries.
5. Consult with Sales Professionals and recommend marketing practices.
6. Coordinate the production of direct marketing campaigns with property information materials.
7. Ensure team members compile data and coordinate marketing materials.
8. Assist with recruitment, advancement, corrective actions, and termination processes.
9. Provide input for staff performance reviews.
10. Mentor and coach junior sales team members for development.
11. Provide informal technical mentorship and training to coworkers.
12. Coordinate and assign tasks to team members.
13. Set project timelines and manage own calendar.
14. Guide team through application of practices and procedures.
15. Resolve problems to achieve team objectives.
16. Contribute directly to team and related team objectives.
17. Ensure outcomes positively impact customer objectives.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other