Client Services Supervisor

City of Burnaby; Burnaby; On-site; CAD 51,000 - 61,000; Full time

Job summary

City of Burnaby is seeking a Client Services Supervisor to oversee theatre-related box office and front of house operations. The role involves supervising staff, coordinating event day activities, and maintaining strong client relationships with artists and groups.

You will manage contracts, ticketing, and cash handling, while contributing to system improvements and marketing communications for audiences. This temporary full-time position supports theatre events at Shadbolt – Theatre Facility

Qualifications

• Completion of Grade 12 supplemented by courses in arts management or theatre productions or related subject.
• Sound knowledge of departmental system operations, organization and procedures and applicable policies.
• Ability to plan, assign, check, supervise, train, schedule and participate in the work of staff and volunteers; diffuse conflicts; prepare reports.

Responsibilities

• Supervise staff performing box office and front of house operations.
• Coordinate and implement contracts and events in a ticketing system.
• Develop and maintain client relationships and provide service coordination for theatre user groups.
• Assist in developing and implementing new systems and procedures to improve efficiency.
• Perform cash handling, deposits, and balance cash registers; prepare variance reports.

Skills

Customer service

Supervisory skills

Cash handling

Conflict resolution

Education

Grade 12 + arts management or theatre productions courses

Tools

Ticketing system

Cash register

Computer operation

Job description

Client Services Supervisor

• Competition No: 2026-231
• Duration: Temporary Full Time
• Salary: $37.09 – 38.65 – 40.26 – 41.93 – 43.65/hour
• Special Notes: Subject to Note ‘T’ of Schedule ‘B’ of the CUPE 23 Inside Division Collective Agreement
• Last Updated: 10/8/26

This position works in the Shadbolt - Theatre Facility Services organizational unit. This is supervisory, customer service and recreation work in overseeing client services for all theatre presentations, special events, facility rentals and box office operations. An incumbent of this class supervises the work of staff performing box office and front of house operations and works with client groups to determine client requirements and troubleshoot and resolve problems. Provides service coordination for all theatre user groups including the creation and implementation of contracts, building events in a ticketing system and facilitation of all tickets sold; works with internal departments to ensure coordination and facilitation of event day, and develops and maintains client relationships; assists in the development and implementation of new and/or improved systems and procedures in order to improve efficiency and accommodate changing requirements for box office and front of house operations. Performs cash handling and deposit functions by collecting cash and electronic payments received and ensuring that cash handlers have properly balanced floats; balances cash and electronic payments received against cash register transactions, preparing detailed reports on variances, sales, audience demographics and other data metrics for decision making; assists with preparing marketing materials and communications to customers and artists (existing, potential and new). Performs related work as required.

Qualifications include the completion of Grade 12 supplemented by courses in arts management or theatre productions or related subject, plus sound experience or an equivalent combination of education, training and experience. Sound knowledge of departmental system operations, organization and procedures and of applicable departmental policies, practices, rules and regulations; of methods, principles, practices and procedures in the coordination and administration of box office and front of house operations. Ability to plan, assign, check, supervise, train, schedule and participate in the work of staff and volunteers performing front of house and box office operations; to deal effectively and diffuse situations involving conflict with the public; to prepare and maintain a variety of charts, reports, records, files and documents related to the work. Skill in the operation of computer equipment related to the work. A valid British Columbia Driver’s License is required.

Schedule: 70 hours bi-weekly; Tuesday to Saturday from 10:00 AM – 530 PM (Mutual Agreement between Monday to Saturday, 9:00 AM – 10:30 PM).

This is a temporary full time opportunity until October 10, 2027.

Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview.

We respectfully acknowledge that the City of Burnaby is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), səlilwətaɬ (Tsleil-Waututh), and kʷikʷəƛ̓əm Peoples (Kwikwetlem). Each Nation has distinct histories and distinct traditional territories that fully or partially encompass the city. We encourage you to learn more about the Host Nations whose ancestors have occupied and used these lands, including parts of present-day Burnaby, for thousands of years. We are grateful to be on this territory as we dedicate ourselves to creating an inclusive and diverse workforce that reflects our vibrant community and welcomes applicants of all backgrounds, genders, ages, ethnicities, abilities, sexual orientations, and life experiences.