Client Services Specialist - Hearing Care & Clinic Ops

HearingLife Canada; Vaughan; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation package

10 days vacation and 10 wellness days

RRSP Matching

Healthcare and Dental for you and your

dependents

Access to ongoing training and develop

Corporate discounts through Perkopolis

Job summary

HearingLife Canada is seeking a Client Service Administrator in Vaughan to deliver exceptional client care and support clinic operations. You will be the first contact for clients, help with scheduling, maintain the waiting area, and assist clinicians with administrative tasks.

In this role you will handle basic hearing aid maintenance, process payments and insurance claims, and support local promotions while upholding our people-first approach and high standards of service.

Qualifications

• 2+ years of customer service experience.
• Excellent organizational skills.
• Proficient in MS Excel.

Responsibilities

• Customer Service: be the first contact for clients with warmth and professionalism.
• Appointment Scheduling: manage clinician schedules and follow-ups.
• Clinic Maintenance: keep waiting areas clean and stocked.
• Administrative Support: maintain client files and handle basic hearing aid maintenance.
• Accounting & Insurance: process payments, track insurance claims, and assist with promotions.

Skills

Customer service

Multitasking

Communication

Tools

Microsoft Excel

Job description

HearingLife Canada is seeking a Client Service Administrator in Vaughan to deliver exceptional client care and support clinic operations. You will be the first contact for clients, help with scheduling, maintain the waiting area, and assist clinicians with administrative tasks.

In this role you will handle basic hearing aid maintenance, process payments and insurance claims, and support local promotions while upholding our people-first approach and high standards of service.