Client Services & Clinic Operations Coordinator

Demant Group; Vancouver; On-site; CAD 42,000 - 56,000; Full time

Job summary

HearingLife Canada is seeking a Client Service Administrator to join our Canada-wide network of clinics. You’ll be the first friendly voice for clients, helping them schedule appointments, manage inquiries, and support daily clinic operations.

In this role you’ll maintain orderly client files, assist with basic hearing aid maintenance, and coordinate with clinicians and staff to ensure a smooth hearing journey for every patient.

Qualifications

• At least 2 years of customer service experience.
• Strong organizational skills and ability to manage multiple priorities.
• Experience with Microsoft Excel.

Responsibilities

• Serve as the first point of contact for clients, delivering top-notch customer care.
• Schedule appointments and coordinate clinician calendars.
• Maintain neat waiting areas and ensure supplies are stocked.
• Maintain client files and assist with administrative tasks.
• Process payments and support insurance claims where applicable.

Skills

Customer service

Organizational skills

Microsoft Excel

Tools

Microsoft Excel

Job description

HearingLife Canada is seeking a Client Service Administrator to join our Canada-wide network of clinics. You’ll be the first friendly voice for clients, helping them schedule appointments, manage inquiries, and support daily clinic operations.

In this role you’ll maintain orderly client files, assist with basic hearing aid maintenance, and coordinate with clinicians and staff to ensure a smooth hearing journey for every patient.