Client Services & Scheduling Specialist

Demant Polska; Whitby; On-site; CAD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

RRSP matching

Healthcare & dental

Training & development

Discounts

Job summary

HearingLife Canada is seeking a Client Service Administrator to join our team. You will welcome clients, answer inquiries, and ensure a smooth hearing journey from arrival to departure.

Responsibilities include scheduling, clinic upkeep, admin support, and helping with insurance and payments. The ideal candidate has at least 2 years in customer service, strong organization, and proficiency in Excel.

Qualifications

• 2+ years of customer service experience.
• Strong organizational skills and ability to multi-task.
• Proficient in Microsoft Excel.

Responsibilities

• Customer Service: greet clients, handle calls and emails with warmth.
• Appointment Scheduling: manage clinician schedules and follow-ups.
• Clinic Maintenance: keep waiting areas tidy and stocked.
• Administrative Support: maintain client files and stock orders; assist events and promotions.
• Accounting & Insurance: process payments, track claims and AR.

Skills

Customer service

Organizational skills

Microsoft Excel

Job description

HearingLife Canada is seeking a Client Service Administrator to join our team. You will welcome clients, answer inquiries, and ensure a smooth hearing journey from arrival to departure.

Responsibilities include scheduling, clinic upkeep, admin support, and helping with insurance and payments. The ideal candidate has at least 2 years in customer service, strong organization, and proficiency in Excel.