Client Experience & Scheduling Coordinator

Demant Polska; Vernon; Hybrid; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation package

10 vacation days plus wellness days

RRSP matching

Healthcare and dental

Training and development

Discounts to fitness programs

Job summary

HearingLife Canada is seeking a Client Service Administrator in Vernon, BC (Downtown) to deliver exceptional client care and support clinic operations. You will greet clients, handle inquiries, schedule appointments, and maintain a welcoming clinic environment.

Ideal candidates bring at least 2 years of customer service experience, strong organizational skills, and familiarity with Microsoft Excel. Competitive compensation and health benefits are offered.

Qualifications

• Two years of customer service experience.
• Strong organizational skills.
• Experience with Microsoft Excel.

Responsibilities

• Greet clients and serve as first point of contact with professionalism and warmth.
• Schedule appointments and coordinate follow-ups for clinicians.
• Maintain orderly clinic waiting areas and ensure supplies are stocked.
• Support clinicians with file management, stock orders and basic hearing aid maintenance.
• Process payments, track insurance claims and manage accounts receivable where needed.

Skills

Customer service

Organizational skills

Tools

Microsoft Excel

Job description

HearingLife Canada is seeking a Client Service Administrator in Vernon, BC (Downtown) to deliver exceptional client care and support clinic operations. You will greet clients, handle inquiries, schedule appointments, and maintain a welcoming clinic environment.

Ideal candidates bring at least 2 years of customer service experience, strong organizational skills, and familiarity with Microsoft Excel. Competitive compensation and health benefits are offered.