Client Services Representative II

University Health Network; Toronto; On-site; CAD 40,000 - 41,000; Part time

Job summary

University Health Network in Toronto Western Hospital is seeking a Client Services Representative II to support Finance, Corporate Billing & Accounts Receivable. This casual, dayshift position reports to the Supervisor, Financial Services and offers a wage range of $29.28–$30.10 per hour.

The role involves providing timely customer service to patients and departments, ensuring accurate demographic data, and helping with reception duties.

Qualifications

• High school diploma or equivalent required.
• Must be bondable.
• 2–4 years practical and related experience and/or 6 months to 9 months on the job training.
• Knowledge of Microsoft Office or equivalent required.
• Customer service experience required.
• Previous experience in patient admitting and registration environment preferred.
• Prior experience reviewing patient accounts in the Epic system preferred.
• Detail-oriented with strong communication and problem-solving skills.
• Ability to thrive in a collaborative environment with commitment to continuous improvement and service excellence.

Responsibilities

• Generates revenue by investigating insurance coverage, patient accommodation and allocation options.
• Maintains awareness of hospital bed inventory and supports revenue generation.
• Ensures accuracy of patient demographic data for service delivery.
• Delivers efficient reception and front-line support.
• Provides supervision to lower classified clerical staff.
• Performs unit-specific activities to ensure efficient unit operation.
• Maintains electronic and paper filing/retrieval systems.
• Complies with the Occupational Health & Safety Act and reports hazards.
• Performs cross-functional duties as assigned and supports staff orientation.

Skills

Customer service

Microsoft Office

Communication

Problem solving

Detail-oriented

Team collaboration

Education

High school diploma or equivalent

Tools

Epic system

Job description

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description

Union: CUPE TW Clerical

Number of vacancies: 1

New or Replacement Position: Replacement

Site: Toronto Western Hospital

Department: Finance, Corporate Billing & Accounts Receivable

Reports to: Supervisor, Financial Services

Hours: Variable as required

Wage Range: $29.28 - $30.10 per hour (Start rate in accordance with collective agreement)

Shifts: Days; Mon-Fri; 0830-1630

Status: Casual

Closing Date: September 17, 2026

Position Summary

UHN Corporate Billing & Accounts Receivable (CBAR) is a high-volume, fast-paced department responsible for revenue through billing and collection. The Client Services Representative II is an integral member of the team, responsible for providing timely, accurate, and professional customer service and support to patients, clinical departments, and external partners.

Duties

• Generates revenue by investigating insurance coverage, patient accommodation and allocation options.
• Maintains on-going awareness of Hospital-wide bed inventory and perform other relevant activities to facilitate optimum revenue generation.
• Ensures the provision of optimum customer service through the timely collection, verification and correction of patient demographic data.
• Ensures the provision of optimum customer service through the efficient delivery of reception service duties.
• Provides functional supervision to lower classified clerical position(s).
• Performs unit specific activities to ensure the efficient operation of the unit.
• Modifies and maintains electronic and paper information filing/retrieval systems and/or formats.
• Works in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contravention’s of the Act, in a timely manner.
• Performs cross-functional duties as assigned and/or required.
• Performs other duties consistent with the job classification, as assigned and/or required, including, reconciling databases; following up with changes, as appropriate; assisting with staff orientation, etc.

Qualifications

• At minimum completion of high school or recognized equivalent required.
• Must be bondable.
• 2 years to less than 4 years practical and related experience and/or 6 months to less than 9 months on the job training required.
• Knowledge of Microsoft Office or equivalent required.
• Customer service experience required.
• Previous experience in a patient admitting and registration environment is highly preferred.
• Prior experience reviewing patient accounts in the Epic system is also strongly preferred.
• Detail-oriented, adaptable, and possesses strong communication and problem-solving skills.
• Ability to thrive in a collaborative environment, with a commitment to continuous improvement and service excellence.

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.