Client Services Representative

Royfossthornhill; Vaughan; Hybrid; CAD 50,000 - 58,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Team building events

Learning and development programs

Growth potential

Employee discounts

Foss purchase and service program

Referral and recognition programs

Job summary

Foss Group of Companies is seeking a Client Service Representative to join our team in Markham, ON, or Burnaby, BC, or Calgary, AB, with 2–3 days in the office per week. You will support customers by phone or email, prepare quotes and orders, and manage cases in Salesforce.

We value teamwork, accuracy, and proactive problem-solving, with opportunities for growth and development across our automotive leasing and service divisions. Fluency in English and French is a plus.

Qualifications

• At least 3-5 years’ experience in a similar customer relations position.
• Proficient in MS Office Suite; advanced in Excel.
• Knowledge of a CRM tool such as Salesforce would be an asset.
• Professional phone manners and strong written/oral communication.
• Bilingual in English and French preferred.

Responsibilities

• Day to day support to customers providing guidance and solutions by phone or email.
• Prepare selector quotes, new vehicle orders and various reports.
• Manage and track cases using Salesforce within predetermined OLAs.
• Update internal databases with high accuracy.
• Assist Account Managers with shared accounts portfolio.

Skills

Customer relations

Salesforce

MS Office

Excel

Bilingual EN/FR

Tools

Salesforce

Job description

Welcome to Foss Group of Companies — Where Values Drive Everything We Do

Forover 60 years, the Foss Group of Companies has been a leader in the automotiveindustry, home to two trusted brands: Roy Foss and Foss National Leasing.Our success is driven by our incredible team.These are dedicated and passionate individuals who embody our core valuesdaily, building a reputation for excellence in retail, fleet, service, andinnovation.

AtFoss Group of Companies, we are guided by five principles:

• Glad to be here – We show up with positivity and pride.
• Sweat the small stuff – Details matter, and we get themright.
• Show up for each other – We succeed as a team.
• Walk the talk – We lead by example.
• Set the standard – We raise the bar.

Weare proud of the long-standing relationships we've built with our clients,customers, and our team members. When you join Foss Group of Companies, you'rejoining a company that leads with heart, acts with integrity, and invests inyour growth. If you want a workplace where your impact is celebrated, you'vefound your next move.

Salary Range: $50,000- $58,000/yearly

About The Current Open Role

Weare seeking an enthusiastic, professional and customer focused Client ServiceRepresentative to become a member of our team in our Markham, ON, or Burnaby, BC orCalgary, ABoffice(2-3 days in office per week).

What We're Looking For

• Day to day support to customers providing guidance andsolutions to their inquiries by phone or email at a timely manner
• Prepare selector quotes, new vehicle orders and variousreports
• Manage and track individual as well as team assigned casesusing Salesforce within predetermined OLA’s
• Update and maintain internal databases while ensuring a highlevel of accuracy
• Pro-actively assist Account Managers with shared accountsportfolio with the transition of accounts when appropriate
• Assist clients with strategic planning to evaluate fleetneeds and provide best solutions
• Conduct client meetings, training sessions and other clientrequests as required
• Identify inefficiencies and suggest and implement fleet costcutting measures
• Complete client and prospect specific projects
• Provide back-up support to the Client Services Team
• Learn products and services and undertake internaldevelopment and training
• Follow company defined policies and procedures
• Other duties as assigned

What You’ll Bring

• At least 3-5 years’ experience in a similar customerrelations position
• Ability to multi-task with accuracy
• Knowledge of a CRM tool such as Sales Force would be an asset
• Ability to prioritize requests and deadlines
• Strong analytical skills
• Professional phone manners
• Proficient in MS Office Suite; advanced in Excel
• Passion to stay busy and eager to do whatever it takes to getthe job done
• Strong written and oral communication skills
• Positive energy and enthusiasm every day
• Previous experience and familiarity with automotive leasingis an asset
• Bilingual in English and French preferred

What We Offer:

• Competitive compensation and benefits package.
• Employee team building and social events.
• Learning and development programs for all team members.
• Growth potential within our organization.
• Employee discount programs.
• Foss purchase and service program.
• Employee referral and recognition programs.

Our Commitment to Equal Opportunity

At Foss Group of Companies, we are dedicated to creating a workplacewhere everyone feels welcome and has the opportunity to thrive. We believe thata diverse and inclusive team is not only our strength, but it also drivesinnovation and helps us better serve our customers and community.

We are proud to be an equal opportunity employer. We consider allqualified applicants without regard to race, color, religion, gender, genderidentity or expression, sexual orientation, national origin, age, ordisability. Our commitment to equal opportunity extends to all aspects ofemployment, including hiring, training, promotion, compensation, and benefits.

Foss Group of Companies is committed to providing an inclusive,accessible work environment. In accordance with the Accessibility for Ontarianswith Disabilities Act (AODA), accommodations are available upon request forcandidates taking part in all aspects of the recruitment and selection process.

We are committed to fostering a culture of fairness, equity, and respectfor every employee and applicant.

Should you have any questions or concerns, you can reach out to [e-mail].