Client Services Manager - Healthcare Security

Asiswny; Toronto; On-site; CAD 75,000 - 100,000; Full time

Job summary

A leading security company seeks a Client Services Manager for their Healthcare Security division in Ontario. This role involves managing client relationships, developing security solutions for healthcare accounts, and driving business growth. The ideal candidate will possess extensive experience in security management, exceptional communication skills, and a passion for client service.

Qualifications

• 3 to 5 years' security experience in a managerial capacity in Healthcare Security.
• In-depth understanding of healthcare industry dynamics and regulatory requirements.
• Proven track record in client relationship management and team leadership.

Responsibilities

• Manage healthcare security contracts and client relationships effectively.
• Implement security solutions and ensure compliance with regulations.
• Lead business development efforts and negotiate contracts to achieve revenue targets.

Skills

Client Relationship Management

Problem Solving

Business Development

Leadership

Communication

Education

CHPA designation with IAHSS

Tools

MS Office

Job description

About Securiguard

At Securiguard, our purpose is simple: to make people feel safe. That commitment starts with fostering an environment where our employees feel supported, valued, and empowered. With a team of over 4,000 security and safety professionals across Canada, we are industry leaders in corporate security, retail, property management, industrial projects, aviation, marine, government, and resource sectors.

About the Role

Securiguard is looking for a Client Services Manager - Healthcare Security who willlead our Healthcare Security vertical and manage our healthcare security contracts in Ontario. This role is pivotal in driving growth, developing strategic partnerships, and expanding our footprint in the healthcare sector. The ideal candidate will have a strong background in business development, a deep understanding of the healthcare industry, and proven expertise in security solutions.

The day to day:

• Understand your clients and lead from the front by being actively involved in all aspects of client relationship management to become their trusted security and safety solutions resource.
• Manage a book of business for strategic Healthcare accounts, delivering first class service delivery and contract compliance. Ability to spend significant time on site is expected
• Recommend/implement security solutions, coverage and risk-reducing strategies
• Ensure all contract and legislative requirements are being met.
• New Business start-ups and transition plan implementation
• Incident Response and Incident Command
• Full accountability and management for KPI Implementation and Reporting
• Identify and pursue new business opportunities, build a robust pipeline, and establish relationships with key stakeholders in the healthcare industry.
• Lead client negotiations, and close deals to achieve revenue targets and market share growth including the negotiation of increases and renewals with our existing client base.
• Conduct market research and competitive analysis to stay ahead of industry trends, emerging threats, and regulatory changes impacting healthcare security.

Knowledge:

• Legislation - Relevant government and security legislation in Ontario
• Security Operations - schedule management, Standing Orders preparation, security systems (CCTV/Access Control), Incident Reporting set-up and installation
• Financial - margin maintenance/improvement, Client/Site financial analysis, Spend Control

Here's what you need:

• Successful applicants must have a minimum of 3 to 5 years' security experience in a managerial capacity in the Healthcare Security environment
• Have, or be in the process of attaining the CHPA designation with IAHSS
• In-depth understanding of healthcare industry dynamics, regulatory requirements, and security challenges.
• Demonstrated success in building and leading teams, passion and high energy for people.
• Proven track record of excellence in client relationship management, problem solving and business development
• Experience in an operational setting involving the management and supervision of many staff members
• Strong communicators with assertive interpersonal skills and team players are critical to success.
• Security/Service professional with proven management experience within the security industry, the public sector or armed services is an asset
• Strong management and leadership skills together with excellent communication, influencing, negotiating and engagement skills
• Sound judgment and decision-making skills, with a 'hands on', problem solving approach, able to remain calm under pressure and take control of incidents
• Experience of writing policy, standing order procedures, drafting reports, preparing business cases and compiling and adjusting duty rosters to meet shortfalls in staffing levels
• MS Office proficiency; Self-motivated; demonstrated ability to produce results while working independently; proven strong analytical and organizational skills; proven customer service skills required; sales and management training an asset; valid Class G ONTARIO Driver's License; access to or possession of vehicle for attending to all client sites
• Understands financial and cost drivers in the security industry