Client Services Manager, Cross-Border Payments

Visa; Toronto; Hybrid; CAD 105,710 - 155,710; Full time

Benefits offered by this job

Medical and Dental benefits

Employee Stock Purchase Program

Paid Vacation

Wellness Programs

Job summary

A leading payments technology company is seeking a Client Services Manager for its Visa Direct team in Toronto. The role requires managing relationships with key Platinum clients, ensuring service excellence, and implementing improvements based on performance analysis. Applicants must have substantial experience in payments or client management. The anticipated compensation ranges from 105,710 to 155,710 CAD annually, accompanied by a comprehensive benefits package including medical, dental, and wellness programs.

Qualifications

• 5+ years of relevant work experience or advanced degree equivalency.
• Solid payments experience within a bank or fintech in service management.
• Detail oriented and able to analyze service performance critically.

Responsibilities

• Manage and develop relationships with Platinum clients as a Service Manager.
• Promote service excellence and streamline processes for efficiency.
• Conduct regular service reviews and manage service improvement initiatives.

Skills

Payments experience

Client relationship management

Analytical skills

Communication skills

Relationship building

Education

Bachelor's degree or higher

Job description

A leading payments technology company is seeking a Client Services Manager for its Visa Direct team in Toronto. The role requires managing relationships with key Platinum clients, ensuring service excellence, and implementing improvements based on performance analysis. Applicants must have substantial experience in payments or client management. The anticipated compensation ranges from 105,710 to 155,710 CAD annually, accompanied by a comprehensive benefits package including medical, dental, and wellness programs.