Client Services Manager

EWS Group; Canada; On-site; CAD 65,000 - 90,000; Full time

Job summary

MembersFirst, a leading web design and marketing agency, seeks a Client Services Manager to consult with a portfolio of clients, support their interactive business objectives, and manage client websites for timely, relevant content.

Role requires on-call availability, some night shifts, and weekend coverage, with emphasis on cross-browser compatibility and strong client communication. Training materials development may be involved.

Qualifications

• Provide white-glove customer support and manage client websites to keep content current and actionable.

Responsibilities

• Provide over the top, white glove customer support.
• Collect, organize, format, publish and manage client content as needed.
• Proficient in HTML (raw code) and Photoshop.
• Working knowledge of JavaScript and CSS preferred.
• 2-3 years of previous experience in interactive marketing or related fields.
• Stay up to date on MembersFirst software changes and enhancements.
• Participate in the development of new client-facing training materials.
• Ensure cross-browser and cross-platform compatibility.
• Maintain knowledge of content publishing and content management systems.
• Understand web information architecture and site navigation.

Skills

Communication

Problem solving

Client relations

Time management

Tools

HTML

Photoshop

JavaScript

CSS

Content management systems

Job description

Job Description: Client Services Manager

The Company MembersFirst is an award-winning web design and marketing agency and the leading provider of member-interactive, mobile, reservation, and marketing software for the Private Club industry (Golf & Country, Health & Fitness, Yacht, City & Dining.)

The Role

Client Service Manager (CSM) works closely with a portfolio of clients where they consult, support, and problem solve with each client to assist with their interactive business objectives. CMS’s manage client websites to ensure each site is up to date with relevant, timely, and actionable information. This position requires working varying shifts, including some nights and being on call for some weekends.

Responsibilities

• Provide over the top, white glove customer support.


• Collect, organize, format, publish and manage client content as needed.


• Proficient in HTML (raw code) and Photoshop.


• Working knowledge of JavaScript and CSS preferred.


• 2-3 years of previous experience in interactive marketing, ad agency, direct marketing, membership marketing or internet industries.


• Keep up to date on all MembersFirst provided software changes and enhancements.


• Participate in the development of new client facing training materials.


• Strong knowledge of cross-browser, cross-platform dependencies.


• Strong knowledge of content publishing and/or content management systems.


• Strong familiarity with web information architecture standards i.e. site maps, navigation structure, and content layout and presentation.


• Strong familiarity with best practices in web site development, including design and usability.


• Knowledge of Google / Microsoft Office Applications.


• Excellent written and oral communication skills.


• Working knowledge of the Country Club Industry is strongly suggested however not mandatory.

Qualifications

• Uses rigorous logic and methods to solve difficult problems with effective solutions.


• Demonstrates composure under pressure and is a settling influence in challenging times.


• Deals with conflicts head-on.


• Can settle disputes equitably in a timely manner.


• Enjoys the challenge of unfamiliar tasks, will try anything to find solutions, and uses both successes and failures for clues to improve.


• Spends his/her time and the time of others on what’s important.


• Can quickly sense what will help or hinder accomplishing a goal.


• Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

Business Unit

MembersFirst

Scheduled Weekly Hours

37.5

Number of Openings Available

1

Worker Type

Regular

More About Jonas Software

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain. Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service. Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.

Is This You ?

MembersFirst provides innovative, industry leading solutions for the club business. That’s what we do, but how we do it is what matters. Every interaction we have with a client is crucial to their overall experience. These interactions include sales calls, training sessions, support processes, and even the client experience when using our products. To put it simply, in order for us to deliver great client interactions, we need the best people all working together to deliver the ultimate in client experience. This is why we work so hard to find the right people to join our team.

Before you apply for an opening with MembersFirst, here are a few things that you should know:

We’re here for the long term: MembersFirst is a subsidiary of Constellation Software Inc. which is publicly traded on the Toronto Stock Exchange (TSX: CSU). This ensures our financial stability, and gives us the ability to focus on long term objectives. We’re growing: We’re part of the largest family of software, communication and service solutions to the club industry, and every year we acquire new clients and deliver innovative solutions. We love employee success: Internal growth is a strong focus within our business. We hire the best, and want to see them succeed. That’s why we love to promote from within, and offer multiple professional development initiatives for our employees. MembersFirst is an Equal Opportunity Employer MembersFirst is part of a CSI group of companies <