Jr. Client Experience & Forms Specialist

Jonas Software; Markham; On-site; CAD 55,000 - 65,000; Full time

Job summary

Jonas Software in Markham is seeking a Jr. Client Experience & Forms Specialist to lead customer support for their SaaS applications. The role requires 3-5+ years of experience in customer support, preferably in software. Responsibilities include troubleshooting, training users, and delivering exceptional service. Applicants should possess strong problem-solving and communication skills, with a Bachelor's degree or college diploma preferred. This is a full-time role in a dynamic and empowering workplace.

Qualifications

• 3-5+ years of customer support experience preferably in the software industry.
• Self-motivated with proven ability to wear multiple hats in a fast-paced environment.
• Superior problem solving and conflict management skills.

Responsibilities

• Act as team lead and become the product expert.
• Troubleshoot and resolve customer issues in a timely manner.
• Train users over the phone and online meetings on various tasks.

Skills

Customer support experience

Problem solving skills

Communication skills

Organizational skills

Education

Bachelor’s degree / college diploma

Tools

Business or ERP applications

Accounting knowledge

Job description

Overview

Job Description: Jr. Client Experience & Forms Specialist

Jonas Software – Premier Division

Compensation & Role Details

Expected Salary Range: $55,000 - $65,000 CAD, depending on experience and qualifications

Role Type: New Role

AI Disclosure: AI is used to screen, assess, or select applicants for this role

Jonas Software is an innovative company seeking a Client Support star for its SaaS Construction Management Cloud App.

The Jonas workplace is dynamic and empowering and comprised of motivated self-starters who enjoy the thrill of working in a challenging fast-paced, startup environment within a well-established company. Immediately, we are seeking a driven individual who will learn about our business and our product, as well as our clients’ businesses by filling the role of Customer Support Specialist. This is a great opportunity to join a growing team rolling out a brand new product.

Responsibilities

• Act as team lead
• Become the product expert
• Troubleshoot and resolve customer issues in a timely manner
• Train users over the phone and online meetings on how to complete different tasks using the application
• Deliver remarkable customer service through empathy and professionalism
• Improve the knowledge base and training materials to help users
• Assist with process improvement
• Other duties as assigned

Qualifications

• 3-5+ years of customer support experience preferably in the software industry
• Basic accounting knowledge and technical skill
• Passionate about providing remarkable customer focused service that makes clients ask for you by name
• Superior problem solving skills with the intellectual horsepower to think outside the box to ensure excellent customer service; excellent conflict management skills
• Self-motivated with proven ability to “wear multiple hats” and work in a fast paced environment and driven for results
• Superior communication (written and verbal) and interpersonal skills in the English language; approachable and a great listener
• Technically inclined with the motivation to learn new technologies
• Working experience with business or ERP applications would be considered an asset
• Well-honed organizational and process management skills; ability to manage multiple priorities and deadlines
• Bachelor’s degree / college diploma
• Experience in administrative side of the construction industry and/or supporting ERP/business/accounting applications would be considered an asset

Operational Details

Business Unit: Premier

Scheduled Weekly Hours: 37.5

Number of Openings Available: 1

Worker Type: Regular

About Jonas Software

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees. Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.