Client Services & Logistics

Eagle-Eye Tours; Invermere; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

Eagle-Eye Tours, Canada's largest birding tour operator, seeks a 'Client Services & Logistics' professional. The role involves managing client correspondence, organizing tours, and offers flexible hours. Candidates should have excellent communication skills and are passionate about travel, ideally with a university degree.

Benefits

Medical and dental benefits

Paid vacation and unpaid leave options

Potential for remote work

Qualifications

• Suitable for candidates with strong computer skills and a positive attitude.
• Ability to work independently and manage multiple tasks efficiently.
• Passion for travel is preferred.

Responsibilities

• Handle client bookings and correspondence across various tours.
• Plan tour logistics including hotel research and transportation booking.

Skills

Strong computer skills

Excellent verbal and written communication skills

Organizational skills

Customer service commitment

Collaborative skills

Education

University degree

Job description

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Eagle-Eye Tours is based in Invermere, BC, and is Canada’s largest birding tour operator, offering 75+ tours worldwide each year. To continue delivering exceptional experiences for our clients, we need someone who can handle client correspondence and help organize these tours seamlessly. This is a long-term position with flexible hours (30-40 hours/week) to suit your availability. Tasks include researching hotels in Australia and assisting clients traveling to the Arctic.

What we are looking for:

• Strong computer skills
• Excellent verbal and written communication skills
• Comfortable using email, CRM systems, and relevant software
• Highly organized with the ability to manage multiple tasks efficiently
• Ability to work independently and meet deadlines
• Positive attitude and strong customer service commitment
• Team player with collaborative skills
• University degree
• Passion for travel

Key responsibilities include:

• Client correspondence: booking confirmations, invoicing, answering questions
• Planning tour logistics: researching hotels, booking transportation, tracking expenses, preparing info for tour guides

Expectations:

• Attention to detail in planning and communication
• Prompt, effective responses to inquiries
• Drive to deliver exceptional client experiences
• Timely completion of tasks
• Customer-centric approach
• Collaborative teamwork
• Willingness to learn new systems and adapt to improvements
• Complete travel insurance exam within 3 months (training provided)

Why work for us?

• Competitive salary: $24.80/hr to $29.80/hr, starting at $24.80/hr, increasing after training
• Medical and dental benefits
• Flexible hours (30-40 hours/week)
• Paid vacation and unpaid leave options
• Potential for remote work
• Join a passionate, conservation-focused team

Work begins as soon as you're available. Location is based in Columbia Valley, with hybrid options possible.

Please submit your resume and a brief story about a personal travel experience via eagle-eye.com/careers/

Seniority level

• Entry level

Employment type

• Full-time

Industries

• Travel Arrangements

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