Client Services Director

International Executive Service Corps; Burlington; On-site; CAD 80,000 - 150,000; Full time

Job summary

An established industry player is looking for a dynamic Director of Client Services to enhance client relationships and drive business growth within their Commercial Workplace Practice. This pivotal role involves developing strategies to expand the client base, ensuring exceptional service delivery, and identifying emerging market trends. With a focus on client satisfaction, the Director will champion a culture of responsiveness and innovation. If you are passionate about client services and have a proven track record in federal sector sales, this is an exciting opportunity to make a significant impact in a collaborative environment.

Qualifications

• 12+ years in federal sector sales and marketing roles required.
• Strong understanding of federal procurement processes is essential.

Responsibilities

• Develop strategies to expand client base and increase revenue.
• Attend networking events and seek leadership opportunities.

Skills

Client Relationship Management

Business Development

Marketing Strategies

Sales Tracking Software

Networking

Education

Bachelor's degree in Marketing

Advanced degree in Sales or Design

Tools

CRM Software

Job description

We are seeking a highly motivated and experienced Director of Client Services to join our Commercial Workplace Practice. The Director of Client Services will play a crucial role in overseeing and enhancing client relationships, ensuring exceptional service delivery, and driving business growth within our Workplace practice.

Working under the Senior Director, Client Services and the Chief Marketing Officer, the Client Services Director is responsible for pursuing major opportunities, generating profitable growth and increased local market share by sourcing new clients and project leads, while working with existing clients for new or expanded opportunities.

Job Responsibilities

1. Develop and implement strategies to expand our workplace client base and increase revenue.
2. Identify emerging trends and opportunities within the workplace market to position the firm competitively.
3. Execute quarterly and annual goals, strategies and tactics to achieve objectives; continually improve business development strategies.
4. Attend networking events, be an active member of industry organizations and seek opportunities for leadership involvement.
5. Support development efforts, including direct involvement with the development of proposals, collateral, advertising, web content, branding, messaging, presentation formats, databases and public relations programs/campaigns.
6. Champion a client-focused culture throughout the organization, emphasizing responsiveness, accountability, and innovation.

Education, Work Experience, and Leadership

1. BA or advanced degree in marketing, sales, architecture, design or related fields.
2. 12+ years in progressive federal sector sales and marketing roles with demonstrated experience identifying, locating, and closing large accounts and variable projects.
3. Strong understanding of federal procurement processes, regulations, and contracting mechanisms.
4. Experience selling commercial architecture and design services and/or corporate real estate industry sales experience required.
5. Coordinate with other disciplines and studios to streamline client communication and project delivery processes.

Knowledge, Skills, and Abilities

1. Comprehensive knowledge of marketing concepts, principles and strategies.
2. Creative, resourceful, dependable and self-directed.
3. Ability to build solid, profitable relationships with clients and prospective clients.
4. Advanced sales tracking software skills; CRM.