Client Services Coordinator, PT

Spectrum Health Care (SHC); Toronto; On-site; CAD 35,000 - 55,000; Part time

Job summary

Join a forward-thinking healthcare provider as a Client Services Coordinator in Downtown Toronto. This part-time role offers the chance to provide exemplary client service to both internal and external customers. You will work collaboratively with PSWs and Nurses, assisting in scheduling and coordination while addressing client inquiries and concerns. With a commitment to diversity and inclusion, this organization values its employees and offers a supportive work environment. If you're passionate about healthcare and customer service, this is the perfect opportunity to make a difference in people's lives.

Qualifications

• 2+ years in an office setting, preferably healthcare.
• Strong customer service and communication skills required.

Responsibilities

• Coordinate and schedule PSW and Nurse services effectively.
• Provide exceptional client service and resolve inquiries.

Skills

Customer Service

Multitasking

Communication Skills

Problem Solving

Education

High School Diploma

Medical Office Admin Certificate/Diploma

Tools

Microsoft Word

Microsoft Outlook

Proprietary Software

Job description

We are hiring part time Client Services Coordinators to work at our Downtown Toronto office to provide exemplary client service and support, in person and over the telephone to our internal and external customers/clients. Hours will be scheduled for evenings/weekends/statutory holidays from 3:00 PM to midnight. Scheduling may vary based on the needs of the business.

Successful hires must be available for 6 weeks of training (Mon - Fri 8am - 4pm).

Our people are the cornerstone of our business. By joining Spectrum Health Care you will be part of one of Canada’s Best Managed companies and a committed member of a team of highly skilled healthcare professionals.

At Spectrum Health Care our mission is re-imagining home care for clients and families to provide products and services they need, whenever care is required, delivered by the most qualified and compassionate staff.

Job Description

• Works collaboratively with community PSW and Nurses, and assists with the scheduling and coordination of PSW and Nurse services.
• Liaises with clients, staff, and community partners.
• Acts as a problem solver for clients and responds to inquiries from LHIN and employees.
• Reports client and staff concerns to Home Support Supervisor.
• Liaises with OH representatives regarding client care. Collects and enters all pertinent client data into the computer system.
• Provides lists, schedules, and performs other administrative duties to support the personal support worker and Nurse program.

Qualifications

• Minimum of 2 years working in an office setting (healthcare setting preferred).
• High school diploma or equivalent.
• Medical Office Admin Certificate/Diploma an asset.
• Medical terminology knowledge an asset but not required.
• Ability to handle a high volume of calls while delivering exceptional customer service (healthcare industry experience an asset).
• Ability to multitask and prioritize.
• Excellent English written and verbal communication skills (Additional language skills considered an asset).
• Excellent customer service and organizational skills.
• Proficient in Word, Outlook and ability to learn proprietary software.

Additional Information

We thank all applicants; however, only those individuals selected for interviews will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.

If you require accommodation because of disability through the recruitment process, please contact Human Resources at ([e-mail]) for assistance.

Spectrum Health Care is committed to fostering, cultivating, and building a culture of diversity, equity, and inclusion within our organization. We strive to attract, engage, and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.