Client Services Coordinator (Casual)

Canadian Cancer Society; Victoria; On-site; CAD 60,000 - 80,000; Full time

Job summary

The Canadian Cancer Society is seeking a Client Services Coordinator to enhance the lodge experience for cancer patients and their caregivers. This casual role involves coordinating lodge operations, providing exceptional customer service, and ensuring a safe environment. Ideal candidates will have strong communication skills and a background in social services or hospitality.

Qualifications

• Strong customer service skills with diverse clients.
• Ability to manage conflicts with health partners.
• Knowledge of lodge operations and safety measures.

Responsibilities

• Implement delivery of the Lodge Program and provide tours.
• Ensure safety and adherence to policies within the Lodge.
• Supervise and support volunteers effectively.

Skills

Customer service

Communication

Conflict management

Organizational skills

Volunteer engagement

Education

Diploma or degree in social services, health administration, or hospitality/tourism

Tools

Microsoft Office

Job description

Job Title: Client Services Coordinator (Casual)

Location: 2202 Richmond Road, Victoria, BC, V8R 4R5 (Detailed office location information can be found by visiting this link: https://cancer.ca/en/contact-us)

Work Model: In-person work model

Salary Band: 3 ($25.64 CAD)/hour

(This is a casual position with no guarantee of number of hours)

HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA

The Canadian Cancer Society works tirelessly to save and improve lives. We raise funds to fuel the brightest minds in cancer research. We provide a compassionate support system for all those affected by all type of cancer, across Canada. Together with patients, supporters, donors and volunteers, we work to create a healthier future for everyone. Because to take on cancer, it takes all of us. It takes a society.

MAKING AN IMPACT

The Canadian Cancer Society Lodges provide a non-medical “home away from home” for people with cancer and their caregivers who must travel to Vancouver, Victoria, Kelowna, Prince George, Halifax, Montreal or St. John's, NL for out-patient treatment and consultation. Client Services Coordinators ensure the safety & effective coordination, implementation and delivery of the lodge program, in alignment with program standards, policies & procedures. The role also ensures our volunteers continue to be effectively engaged.

What You’ll Be Doing

Implement the effective delivery of the Lodge Program

• Provide a high level of customer service within the context of the program delivery model
• Support clients to become familiar with the lodge environment including providing tours and encouraging participation in on site programming
• Provide as appropriate referrals to other support programs (i.e. Cancer Information Service, Travel Treatment Fund etc.)
• Maintain non-medical boundaries with clients and health professionals in the community and redirect any requests for medical care or opinions to appropriate sources.
• Receive and receipt payments for room charges and donations.
• Collect and monitor program data in Reservation Database
• Ensure effective communication regarding the program with the Lodge Manager and other lodge staff utilizing the lodge communication book and Reservation database.
• Liaise with staff as well as other contractors and vendors to facilitate lodge operations and repair and maintenance issues in accordance with standard operating procedures as directed by the Lodge Manager.
• Actively participate in team meetings and training sessions and provide input to program challenges and shared projects
• Actively participate in integration activities with other functional areas including Health Promotion and Revenue Development as appropriate.
  
  

Accountable for ensuring a safe environment within the Lodge

• Ensure standards, policies and procedures are implemented and maintained.
• Model the Society’s values by demonstrating appropriate behaviour in Accountability, Caring, Integrity, Respect, Quality, Responsiveness and Teamwork
• Ensures adherence to established emergency procedures and safety practices ensuring client safety and security within the environment of the Lodge and responds to emergency situations as per sites policies and procedures.
• Assessing appropriateness of lodge admissions and lodge stay consistent with but not limited to the direction provided in the sites Admission Policy, and Infection Control Policy.
  
  

Supervising volunteers to promote a supportive and welcoming environment within the Lodge:

• Supports effective volunteer engagement by facilitating communication between staff and volunteers, organizing and delivering training in alignment with the Society’s volunteer engagement framework, and providing ongoing guidance, recognition, and performance coaching.
• Provides coverage for front desk volunteers during absences or breaks
• Promotes awareness of all Society programs among volunteers and encourages appropriate referrals to Society Programs
• Contribute to our culture of diversity, inclusion, belonging and equity (DIBE) by ensuring that all staff feel represented, valued, and heard across all aspects of their identity, including gender, age, religion, ethnicity, nationality, race, and sexuality
  
  

Qualifications

• Strong customer service skills, including the ability to effectively work with clients from diverse background
• Strong written and verbal communication skills
• Ability to effectively manage potential conflicts with community health partners and clients ensuring appropriate access and resolution of concerns.
• Knowledge of Microsoft Office applications and strong computer skills and operation of standard office equipment
• Must have the ability to work a flexible work schedule (mornings, afternoons & evenings/overnight shift work).
• Ability to work in an autonomous environment.
• Strong prioritization and Organizational skills
• Knowledge of Lodge building operations with respect to regular maintenance, troubleshooting and safety measures.
• Diploma and or degree in progress in one of the following areas: social services, health administration or hospitality/tourism and three to five years of related experience, or the equivalent combination of education and experience is considered an asset .
• Previous experience and/or training in engaging and leading volunteer teams
• CPR-C certification, First Aid and WHIMIS an asset.
• Criminal Record Check with Vulnerable Sector Check is required.
• English is required, French/Bilingualism (French /English) is an asset due to the organization’s nationwide operations.
• Others may apply
  
  

What You Can Expect From Us

CCS provides impactful opportunities to transform the lives of Canadians affected by cancer. We are devoted to creating an inclusive workplace that celebrates diverse experiences and skills, encouraging all qualified candidates to join us. Our inspiring culture is rooted in our core values and commitment to meaningful change :

COURAGEOUS UNITED CARING RIGOROUS

COME AS YOU ARE

At CCS, we celebrate individuality and the strength of diversity. We are committed to fostering an inclusive and equitable workplace that empowers everyone. We encourage applications from all qualified candidates, including those from equity-deserving groups such as BIPOC, 2SLGBTQI+ communities, individuals with disabilities, veterans, and others who contribute to the richness of our organization. Together, we unite Canadians to shape the future of cancer care.

How To Apply

Qualified candidates are invited to submit their resume, cover letter and salary expectations by June 8, 2025.

We thank all candidates for their interest and advise that only those selected for an interview will be contacted.

Other Information

CCS is dedicated to employment equity and encourages applications from all qualified candidates . In accordance with the local provincial Accessibility Act, accommodation will be provided as requested throughout the recruitment process . We want to make the interview process a great experience for you!

Please note that in keeping with the mandate of CCS to model and promote healthy lifestyles , employees are not permitted to smoke in or about CCS premises or while carrying out CCS business.

Privacy Disclosure

We collect your personal information through forms, by phone or in person to evaluate your candidacy for the role(s) you have applied for, to contact you regarding your candidacy, and to generate recruitment-related reports. If selected for a position at CCS the information provided will be used for the purposes of pre-employment checks and added to your employee file. We may share your personal information with third parties, including recruitment consultants, within or outside your province or territory or outside Canada to carry out the purposes identified above, or as required by law. We may contact you by mail, email, phone or text. You can exercise your right to access your information or have it corrected, unsubscribe from communications or withdraw your consent by selecting these options within the ADP system, or by contacting [e-mail] . For more information about our privacy practices, visit cancer.ca/privacy.

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