Client Services Assistant

University of Victoria; Victoria; On-site; CAD 49,000 - 51,000; Full time

Job summary

University of Victoria is seeking a Front Office Clerk to support Campus Security Services. You will deliver high-quality front desk service, process citations, manage lost and found, and coordinate motor pool and locker rentals.

You will interact with students, staff and visitors, maintaining a secure, welcoming campus environment. Ideal candidates bring one year of related experience, strong organizational skills, and a commitment to confidentiality, with proficiency in MS Office and POS

Qualifications

• Experience in retail, services or office administration (1 year).
• Strong organizational and clerical skills with attention to detail.
• Ability to handle confidential and sensitive information.
• Ability to work through interruptions and meet deadlines.
• Experience in customer service within a campus or post-secondary environment is an asset.

Responsibilities

• Provide front office counter service including citation resolution and data entry.
• Manage campus lost and found and related front-office duties.
• Coordinate motor pool and bicycle/equipment locker rentals.
• Respond to inquiries via office, phone or email regarding Campus Security services.
• Maintain a welcoming, inclusive service mindset aligned with UVic's mission.

Skills

Customer service

Diversity & inclusion

Conflict de-escalation

Communication skills

Time management

Independent work

Tools

MS Office

POS equipment

Job description

Organizational Unit

University of Victoria -> VP Finance and Operations -> Campus Security Services

Location

University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)

Posting Close Date

17 November 2026

Please note that positions will close at 4 p.m. on the closing date.

FTE

1.0

Salary Grade

$4,400.00 - $4,539.00

Additional Posting Information:

N/A

Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.

Classification

Hours of Work

Monday to Friday, 8:30 am - 4:30 pm

Start Date

12/14/2026

End Date

5/28/2027

Employee Group:

CUPE 951 - Term

# of Hires Needed

1

Category

Customer Service

About this Opportunity

The University of Victoria is one of Victoria's largest employers and one of Canada’s best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria’s diverse academic programs, world-class research and commitment to civic engagement.

Job Summary

Campus Security Services is a department within the Vice President Finance and Operations portfolio that provides security, community safety, personal safety, at-risk prevention services, emergency planning, parking, and motor pool services to the campus community at the University of Victoria. In providing these services, Campus Security Services contributes to creating a safe, secure, and welcoming campus for all and to the overall mission of the University by providing exceptional customer service in all aspects of the operation. The critical nature of these services is provided 24/7/365.
Campus Security serves a diverse client base including students, employees, and visitors. The department’s 51 employees work together as a team to ensure a high standard of customer service delivery and effective, efficient, and safe adherence to university policies. Together, we support UVic’s vision to be a university of choice for outstanding students, faculty, and staff from Canada and over the world and to enhance UVic’s reputation among the best universities in Canada and the world.
The University has a population that consists of approximately 5,660 faculty and staff as well as over 21,965 students with 3500 students who reside on campus, and over 150 buildings on 163 hectares and 20 parking lots containing over 4200 stalls.

As a member of the Campus Security team providing security, personal safety, parking, motor pool and emergency planning and reporting to the Manager, Commuter Services, the Client Services Assistant (CSA) is responsible for the delivery of front office services including citation resolution, data entry, campus lost and found, motor pool and both bicycle and equipment locker rentals. The CSA collaborates with members of the campus community, and the broader off campus community that attend the office, phone, or email regarding any of the services that Campus Security provides.

As the primary person responsible for counter service, the Front Office Clerk works both collaboratively and independently within the Campus Security team to ensure efficient and professional service delivery in an environment that aligns with the university's mission of offering a welcoming, accessible, and inclusive environment.

Shifts may be adjusted seasonally based on the operational demands of peak service periods.

Job Requirements

Experience:
This position requires a level of education, training, and experience equivalent to one (1) years’ experience working within a comparable environment (i.e., in retail sales, services and office administration).

Knowledge/Skills/Abilities:

• Demonstrated commitment to valuing diversity and fostering an inclusive, respectful working and learning environment, with meaningful outcomes in equity, inclusion, and advancing truth, respect, and reconciliation with Indigenous peoples.
• Service focus: effectively assists and serves clients to meet their needs, with a willingness to assist in maintaining a student-focused environment.
• Strong organizational and clerical skills, including the ability to learn new systems and procedures
• Experience and ability to de-escalate conflicts by using conflict-management approaches and refers complex situations to appropriate staff while following established policies and procedures in a front-line service environment.
• Ability to process documentation with accuracy and attention to detail.
• Ability to work independently and build trust and respect with team members to support a collaborative team spirit.
• Effective communication and interpersonal skills that promote timely and relevant information sharing within a team environment.
• Ability to work in an environment with constant interruptions.
• Initiative, good organizational and time management skills, and ability to work with deadlines by prioritizing accordingly.
• Experience dealing with personal, confidential, and sensitive information.
• Working knowledge of point of sales equipment, standard office equipment, and related software (e.g., MS Office).
• Advanced de-escalation and conflict management experience.
• Must have the ability to maintain a Security Officer level security clearance.
• Must have the ability to obtain a Vulnerable Sector Criminal Record Check.
• Work experience at a post-secondary institution is considered an asset.

Territory Acknowledgement: We acknowledge and respect the Lək̓ʷəŋən (Songhees and Xʷsepsəm/Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day.

Equity Statement: UVic is committed to upholding the values of equity, diversity, inclusion and human rights in our living, learning and work environments. In pursuit of our values, we seek members who are eager to actively participate in that shared responsibility. We actively encourage applications from members of historically and systemically marginalized groups .

Accessibility Statement: If you anticipate needing accommodations for any part of the application and hiring process contact: [e-mail] Any personal information provided will be maintained in confidence.