Client Services Administrator

Doctors-of-B; Vancouver; On-site; CAD 57,000 - 71,000; Full time

Job summary

Doctors of BC is hiring a Client Services Administrator to coordinate insurance applications, support advisors, and ensure accurate documentation. The CSA will act as a primary contact for members, manage submissions, and maintain records with a focus on timely responses and high-quality service.

Reporting to the Advisory Services Manager, the role emphasizes customer service, clear written communication, and careful handling of life and disability insurance applications.

Qualifications

• High school diploma with post-secondary training or related experience.
• Experience with customer relationship management systems and strong documentation.
• Excellent writing and communication skills, both written and oral.

Responsibilities

• Coordinate insurance application services for members with insurance advisors.
• Prepare for insurance review meetings and follow up to submit applications.
• Maintain documentation of all member interactions and approvals.
• Provide excellent customer service and timely follow-up to inquiries.

Skills

Interpersonal skills

Written communication

Customer service

Independent working

Multitasking

Education

High school diploma with post-secondary training

Tools

CRM systems

Word

Outlook

Excel

Job description

• Pay or shift range: $57,160 CAD to $71,450 CAD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, internal equity, qualifications, and other job-related reasons.

Description

At Doctors of BC our visionis to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.
Together, we make a difference so our doctors can make theirs. Join us today!

THE JOB: Client Services Administrator

The starting salary range falls within the minimum to mid-point of the salary range.

Starting Salary Range: $57,6160 - $71,450

Reporting to the Advisory Services Manager, the Client Services Administrator (CSA) is responsible for seamless insurance application service coordination for our members who work with Doctors of BC insurance advisors. The CSA provides administrative support to the Insurance Department, assisting advisors in preparing for insurance review meetings with our members, following up with members to submit life and disability insurance applications, and reviewing and submitting insurance applications.

This role is often the first point of contact for our members who have questions or need assistance navigating the insurance application and administration process and provides excellent customer service and timely, efficient follow-up. Alongside these duties, the Client Services Administrator maintains comprehensive documentation of all interactions with members and stakeholders.

WHAT SUCCESS LOOKS LIKE

Building Relationships (I):

• Establishes and maintains relationships and alliances.
• Shares information and readily determines whom to go to for relevant information.
• Seeks assistance and feedback in the problem solving process.
• Partners with others to achieve expectations.

Communication for Results (I):

• Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving.
• Seeks and shares relevant information, opinions, and judgments.
• Handles conflict empathetically.
• Explains the context of interrelated situations, asks probing questions, and solicits multiple sources of advice prior to taking action when appropriate.

Initiative (I):

• Seeks out new challenges that require risk taking.
• Determines the resources, team support, and technical needs necessary to enable success and procures them.
• Keeps responding to the challenge in spite of obstacles and setbacks.

Problem Solving (I):

• Applies problem-solving methodologies and tools to diagnose and solve operational and interpersonal problems.
• Determines the potential causes of the problem and devises testing methodologies for validation.
• Shows empathy and objectivity toward individuals involved in the issue.
• Analyzes multiple alternatives, risks, and benefits for a range of potential solutions.
• Recommends resource requirements and collaborates with impacted stakeholders.

Thoroughness (I):

• Demonstrates operational agility.
• Uses organizational systems that result in multiple critical activities to be identified and completed on time.
• Renegotiates priorities as necessary.
• Puts systems in place and uses them to monitor and detect errors and problems.
• Tests and inspects outputs and applies quality checks prior to work submission.

Doctors of BC Team Member

Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to other's wellbeing.

WHAT YOU BRING

• High school graduation supplemented by post-secondary education or technical training, as well as one year of related experience; OR an equivalent level or related work experience in lieu of post-secondary education may also be considered.
• Life and Accident Insurance License preferred but not required
• Experience working with customer relationship management systems and strong understanding of the need for excellent documentation
• Superior interpersonal, oral communication and customer service skills.
• Excellent writing skills and proven ability to develop clear, concise and comprehensive written communication.
• Adept at balancing major concurrent tasks and projects while ensuring a high degree of accuracy.
• Proven ability to respond to a wide variety of issues and deal with unclear situations and conflicting demands, and to seek leadership direction and support with priority setting when needed.
• Excellent computer skills using Word, Outlook and Excel.
• Demonstrated ability to work independently and as a member of the team.

Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.

Doctors of BC recognize the pervasive and ongoing harms of colonialism faced by Indigenous peoples and that these harms include the widespread systemic racism against Indigenous peoples in BC's health system. Physicians have a significant role to play in addressing the health disparities that exist between Indigenous and non-Indigenous patients, and Doctors of BC is committed to continuing to advance reconciliation and address and eliminate racism in health care.

Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. Weseek qualified applicants who share our commitments to equity, diversity and inclusion, and truth and reconciliation. We especially welcome applications from persistently and historically oppressed groups, including Indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, gender-diverse, and persons who identify as 2SLGBTQ+.

We acknowledge that the land Doctors of BC operates and supports physicians from is the traditional territories of the Coast Salish peoples including the Musqueam, Squamish, and Tsleil-Waututh Nations whose historical relationship with the land continues today. For Doctors of BC, acknowledging the land is an expression of cultural humility that involves recognizing our commitment to support the provision of culturally safe care to First Nations, Inuit, and Métis people in BC.