Client Service Technician

VitalAire; Prince George; On-site; CAD 56,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Bonus

Vacation

Benefit flex package

Pension plan

Tuition reimbursement

Career development

Job summary

Air Liquide Home Healthcare Canada is recruiting a Client Service Technician for Prince George, BC to deliver and transport medical gas products and equipment, maintain vehicle safety, and provide outstanding customer service to clients and institutions.

You will train clients on equipment use, perform safety checks, handle warehouse duties, and participate in on-call rotations, with wage of $31.01 per hour and opportunities for advancement.

Qualifications

• High School Diploma or equivalent.
• In-depth knowledge of use and maintenance of respiratory home care equipment.
• 2-3 years of consecutive recent driving/delivery experience.
• 2-3 years Customer service experience.
• Ability to lift and maneuver 55 pounds unassisted on a regular basis.
• Clean and valid driver’s abstract.

Responsibilities

• Provides training to new clients and responds to requests from current clients.
• Provides client education on equipment function and maintenance.
• Performs technical checks and reviews safety instructions with clients.
• Meets client needs by delivering products according to daily schedule and as required.
• Maintains up-to-date documentation by completing appropriate records for technical visits including equipment exchanges, deliveries and pick up of equipment.
• Performs warehouse duties by stocking shelves with supplies, shipping and receiving of products, and equipment cleaning.
• Inspects vehicle before and after use; documents inspection and logs hours of service.
• Maintains a safe vehicle by arranging for routine maintenance and repairs.
• Ensures safe supply of gases to clients by trans-filling and transporting medical gases according to procedures and regulations.
• Provides after hour service to clients by participating in branch on-call rotation.

Skills

Delivery driving

Customer service

Respiratory equipment knowledge

Education

High School Diploma

Job description

R10097367 Client Service Technician (Open) Location: Prince George, BC (061) - Ogilvie St - Respiratory therapy At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients.

Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine.

Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?

How will you CONTRIBUTE and GROW?

VitalAire Canada is the Canadian home healthcare subsidiary of Air Liquide, the world leader in gases, medical technologies and services for Industry and Healthcare. VitalAire empowers patients who have sleep apnea or require home oxygen therapy through ongoing respiratory support and compliance. VitalAire is currently recruiting a highly energetic and motivated Client Service Technician for our Prince George, BC location. The Client Service Technician (CST) delivers and transports medical gas products and equipment to clients and institutions. The CST maintains safe operation of company vehicles and provides outstanding customer service. They are also involved in training customers on the proper use and maintenance of their equipment.

• Provides training to new clients and responds to requests from current clients.
• Provides client education on equipment function and maintenance.
• Performs technical checks and reviews safety instructions with clients.
• Meets client needs by delivering products according to daily schedule and as required.
• Maintains up-to-date documentation by completing appropriate records for technical visits including equipment exchanges, deliveries and pick up of equipment.
• Performs warehouse duties by stocking shelves with supplies, shipping and receiving of products, and equipment cleaning.
• Inspects vehicle before and after use; documents inspection and logs hours of service.
• Maintains a safe vehicle by arranging for routine maintenance and repairs.
• Ensures safe supply of gases to clients by trans-filling and transporting medical gases according to procedures and regulations.
• Provides after hour service to clients by participating in branch on-call rotation.

Are you a MATCH?

• High School Diploma.
• Equivalent combination of education and experience.
• In-depth knowledge of use and maintenance of respiratory home care equipment.
• 2-3 years of consecutive recent driving/delivery experience.
• 2- 3 years Customer service experience.
• Ability to lift and maneuver 55 pounds unassisted on a regular basis.
• Clean and valid driver’s abstract.

Here is why you should join

• Competitive salary, plus bonus and vacation.
• Competitive benefit flex package & pension plan.
• Standard working hours for better work/life balance.
• Tuition reimbursement & career development programs.

Additional Information

Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualification and other job-related reasons. This is a union position with a wage of $31.01 per hour and opportunities for advancement.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.