Client Service Technician

VitalAire Canada Inc.; Lethbridge; On-site; CAD 45,000 - 65,000; Full time

Job summary

Air Liquide Home Healthcare Canada is seeking a Client Service Technician to transport, deliver, and install homecare equipment, including oxygen cylinders, to patients and institutions. You will educate patients on equipment use, maintenance, and troubleshooting while upholding safety and quality practices.

The role involves working closely with the clinical team, ensuring timely deliveries, and maintaining vehicle readiness with PPE and supplies.

Qualifications

• Strong written and oral communication skills (verbal and written) in English.
• Basic computer / tablet skills.
• Knowledge of use and maintenance of respiratory home care equipment preferred; ability and willingness to learn and understand homecare equipment used by patients.
• Basic mechanical/repair skills.
• 2-3 years of consecutive recent driving/delivery experience.
• 2-3 years Customer service experience in a healthcare setting.
• Clean and valid driver’s abstract.

Responsibilities

• Transports, delivers, and installs homecare equipment (including oxygen cylinders) to patients and institutions while maintaining safe operation of the company vehicle and providing outstanding customer service.
• Delivers quality patient care by educating patients on the proper use, maintenance, and troubleshooting of the equipment.
• Carry out responsibilities in keeping with safety and quality practices.
• Contributes to team effort by supporting other team members to satisfy both internal and external customers.
• Complies with organizational vehicle policies and procedures, and highway rules and regulations.
• Ensures safe supply of gases to clients homes and transporting gases according to procedures and regulations.
• Inspects vehicle before and after use; documents inspection.
• Maintains a clean vehicle and ensures it is stocked with necessary PPE, safety equipment, tools, and other supplies.
• Meets client needs by delivering products according to schedule and as required.
• Sets up homecare equipment at patients’ home, provides training to new clients and responds to requests from current clients.
• Provides client education on equipment function, maintenance, and troubleshooting.
• Performs technical checks and reviews safety instructions with clients.
• Maintains up-to-date documentation by completing appropriate records for technical visits including equipment exchanges, deliveries, and pick-up of equipment.
• Ensures operation of medical equipment by completing preventative maintenance requirements; following manufacturers’ instructions; troubleshooting malfunctions; manage downstream workflow if needed.
• Performs warehouse duties by stocking shelves with supplies, shipping and receiving, and equipment cleaning and disinfection.
• Documents client care and services by completing clear records.
• Maintains client confidentiality as per policy and regulations.
• Protects clients and employees by infection control policies and protocols.
• Seeks to improve operations by understanding processes and participating in quality initiatives.
• Complies with certification requirements and makes recommendations to management on actions.
• Provides after hour service to clients by participating in branch on-call rotation.
• Support RRT and other health professionals with remote patient assessment via teleconsultation, video conferencing or telephone follow up.
• Collaborate with clinical team to ensure effective use of products and treatments.

Skills

Communication

English proficiency

Computer skills

Customer service

Driving experience

Tools

Basic computer skills

Job description

R10098028 Client Service Technician (Open) Location: Lethbridge, AB - 7th Street S (RHS) - Respiratory therapy At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients. Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine. Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?

How will you CONTRIBUTE and GROW?

Responsibilities

• The Client Service Technician (CST) transports, delivers, and installs homecare equipment (including oxygen cylinders) to patients and institutions while maintaining safe operation of the company vehicle and providing outstanding customer service.
• The CST delivers quality patient care by educating patients on the proper use, maintenance, and troubleshooting of the equipment.
• The CST will carry out all responsibilities in keeping with Air Liquide Home Healthcare Canada’s safety and quality practices.
• Contributes to team effort by supporting other team members to satisfy both internal and external customers.
• Complies with organizational vehicle policies and procedures, and highway rules and regulations.
• Ensures safe supply of gases to clients homes and transporting gases according to procedures and regulations.
• Inspects vehicle before and after use; documents inspection.
• Maintains a clean vehicle and ensures it is stocked with necessary personal protective equipment (PPE), safety equipment, tools, and other supplies.
• Meets client needs by delivering products according to schedule and as required.
• Sets up homecare equipment at patients’ home, provides training to new clients and responds to requests from current clients.
• Provides client education on equipment function, maintenance, and troubleshooting.
• Performs technical checks and reviews safety instructions with clients.
• Maintains up-to-date documentation by completing appropriate records for technical visits including equipment exchanges, deliveries, and pick-up of equipment.
• Ensures operation of medical equipment by completing preventative maintenance requirements; following manufacturers’ instructions; troubleshooting malfunctions; in the event that the work required exceeds the qualifications or abilities of the CST, they should manage the downstream workflow, which may involve sending the equipment back to the manufacturer or internal service center, and handling the required documentation.
• Performs warehouse duties in the branches they cover by stocking shelves with supplies, shipping and receiving of products, and equipment cleaning and disinfection of patient equipment.
• Documents client care and services by completing clear, accurate and timely delivery records.
• Maintains client confidentiality as per Air Liquide Healthcare policy, agreements in place, and local regulations.
• Protects clients and employees by adhering to infection control policies and protocols.
• Seeks to continuously improve the operation of the branch by understanding processes and workflow and participating in quality improvement activities.
• Complies with applicable certification requirements and makes recommendations to management on needed actions.
• Provides after hour service to clients by participating in branch on-call rotation.
• Support RRT and other health professionals as appropriate with remote patient assessment via teleconsultation, video conferencing or telephone follow up
• Collaborate with the clinical team to ensure the effective use of product and treatment.
• Contributes to a safe working environment by participating in safety meetings and initiatives, working in a safe manner and encouraging others to do so, and reporting unsafe occurrences and/or practices.
• Ensures correct loading of vehicle by identifying product requirements for the day/week, and unloading product or material in compliance with safety and legislative requirements.
• Other duties as required.

________________ Are you a MATCH?

Qualifications

• Strong written and oral communication skills (verbal and written) in English
• Basic computer / tablet skills
• Knowledge of use and maintenance of respiratory home care equipment preferred; ability and willingness to learn and understand homecare equipment used by patients
• Basic mechanical/repair skills
• 2-3 years of consecutive recent driving/delivery experience
• 2-3 years Customer service experience in a healthcare setting
• Clean and valid driver’s abstract

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Disclaimer: Please note that the job titles listed on this job posting may differ from those used in our internal job descriptions/position titles. While the titles may vary, the roles and responsibilities remain consistent.

We welcome and consider applications from all qualified applicants, regardless of their background.

We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.

Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Discover what your professional journey at Air Liquide could be here!