Client Service Technician

Ontario University Athletics; Guelph; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading institution in Ontario is seeking a Client Service Technician for the Animal Health Laboratory to support veterinarians and clients with diagnostic sample submissions and related services. The role demands strong organizational, communication, and technical skills, along with a background in veterinary studies. Suitable candidates will have experience in a high-volume setting with an understanding of laboratory protocols and safety measures.

Qualifications

• Two years of related experience in a relevant field preferred.
• Knowledge of biosafety and sample handling.
• Experience with client relations in a high-volume setting.

Responsibilities

• Providing technical support to clients and veterinarians.
• Advising clients on sample submission and handling.
• Maintaining and organizing client accounts.

Skills

Veterinary medical terminology

Computer skills

Data-entry

Communication skills

Team collaboration

Organizational skills

Education

Two year community college program for Veterinary Technician, Laboratory Technician, or Animal Health Technician

Tools

Laboratory information management systems

Job description

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Primary Category Page: Staff and Management

Division: Laboratory Services Division

Requisition ID: 1456

Department:LSD Animal Health Laboratory
Position covered by the Collective Agreement with USW Local 4120

If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant.
Career Opportunities (sapsf.com)

Duties and Responsibilities

The Animal Health Laboratory (AHL) is seeking a qualified Client Service Technician to provide excellent support to clients by facilitating submission of quality diagnostic samples and timely reception of laboratory reports. This involves discussing laboratory testing and procedures including sample selection, handling and shipping with clients and requires a thorough knowledge of internal laboratory protocols and procedures including those in specimen reception so that these can be conveyed to veterinary clients. The incumbent will provide independent technical support to veterinarians and other clients who use the AHL, including case follow up. Duties include: advising clients on proper sample selection and the use of supplies for optimal laboratory results; submission form maintenance including customized submission forms; client account organization and updating; technical aspects of maintaining client accounts; supply procurement, receiving and distribution to clients; and providing support in specimen reception with data entry and send outs.

Requirements

• Two year community college program for Veterinary Technician, Laboratory Technican, or Animal Health Technician (AHT) preferred, and one to two years of related experience, or an equivalent combination of education and experience.
• Demonstrated understanding of veterinary medical terminology.
• Excellent computer, data-entry and keyboarding skills.
• Working experience in an organization with quality accreditation and a thorough. understanding of quality protocols.
• Working knowledge of laboratory information management systems.
• Knowledge of biosafety and safe sample handling and distribution.
• Experience with specimen accessioning with a diversity of samples.
• Ability to work effectively with internal and external clients and to be able to relay critical information to others.
• Some experience with billing/invoicing and accepting payments from clients.
• Proven ability to be an effective team player in a high-volume, time-sensitive setting.
• Proven experience with telephone/frontline client relations.
• Excellent organizational, communication, and interpersonal skills.
• Understanding of WHMIS and Occupational Health & Safety in a laboratory environment.

Must be, or willing to be, rabies vaccinated.

Hours of work: Monday to Friday, 35 hours per week with scheduled start times between 8:00 a.m. and 10:00 a.m.

Employee Type: Regular
Position Number:10922391
Classification: USW, Local 4120 Salary:Band 6
USW Local 4120 Wage Grid

*Tentative evaluation; subject to final review.

At the University of Guelph, fostering aculture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date: 06/06/2025
Closing Date:06/13/2025