Client Service Technician

VitalAire; Gander; Presencial; CAD 38 000 - 60 000; Tempo integral

Resumo da oferta

VitalAire is seeking a Client Service Technician in Gander, NL. The CST will transport, deliver and install homecare equipment (including oxygen cylinders) to patients while educating them on proper use and maintenance.

You will also perform technical checks and participate in branch on-call rotation to ensure seamless patient care. The role requires 2–3 years of driving/delivery experience and customer service, a clean driving record, and strong English communication.

Qualificações

• High school diploma or equivalent.
• 2–3 years driving/delivery experience.
• 2–3 years customer service experience.
• Valid driver’s license and clean driving record.
• Strong written and verbal English communication.
• Basic computer skills; willingness to learn on equipment use.

Responsabilidades

• Transport, deliver, and install homecare equipment to patients and institutions while maintaining safe operation of the vehicle.
• Educate patients on proper use, maintenance, and troubleshooting of equipment.
• Set up homecare equipment at patients’ homes and provide training to new clients.
• Maintain up-to-date records for technical visits including exchanges and deliveries.
• Perform preventive maintenance to ensure equipment operates safely.
• Participate in branch on-call rotation to provide after-hours service.

Conhecimentos

Delivery experience

Customer service

English communication

Computer skills

Mechanical skills

Formação académica

High School Diploma

Descrição da oferta de emprego

R10101020 Client Service Technician (Open) Location: Gander, NL (540) - Respiratory therapy

At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients.

Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine.

Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?

How will you CONTRIBUTE and GROW?

VitalAire is currently recruiting a highly energetic and motivated Client Service Technician for our Gander branch.

• The Client Service Technician (CST) transports, delivers, and installs homecare equipment (including oxygen cylinders) to patients and institutions while maintaining safe operation of the company vehicle.
• The CST delivers quality patient care by educating patients on the proper use, maintenance, and troubleshooting of the equipment.
• Sets up homecare equipment at patients’ home, provides training to new clients and responds to requests from current clients.
• Provides client education on equipment function, maintenance, and troubleshooting.
• Performs technical checks and reviews safety instructions with clients.
• Maintains up-to-date documentation by completing appropriate records for technical visits including equipment exchanges, deliveries, and pick-up of equipment.
• Ensures operation of medical equipment by completing preventative maintenance requirements.
• Meets client needs by delivering products according to schedule and as required.
• Ensures safe supply of gases to clients homes and transporting medical gases according to procedures and regulations.
• Ensures correct loading of vehicle by identifying product requirements for the day/week, and unloading product or material in compliance with safety and legislative requirements.
• Performs warehouse duties in the branches (IE: stocking shelves with supplies, shipping and receiving of products, and equipment cleaning and disinfection of patient equipment).
• Provides after hour service to clients by participating in branch on-call rotation.

Are you a MATCH? High School Diploma and/or equivalent combination of education and experience

• 2-3 years of consecutive recent driving/delivery experience
• 2-3 years Customer service experience
• Clean and valid driver’s abstract
• Strong written and oral communication skills (verbal and written) in English
• Basic computer / tablet skills
• Knowledge of use and maintenance of respiratory home care equipment preferred; ability and willingness to learn and understand homecare equipment used by patients
• Basic mechanical/repair skills

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background.

We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.