Client Service Specialist

873 Springboard Platform - Customer Service; Winnipeg; On-site; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Extended health care

Dental benefits

Retirement savings plan

Wellness programs

Mental health support

Job summary

People Corporation seeks a Client Service Specialist to support a portfolio of clients in Winnipeg, MB or other listed locations, delivering excellent service and handling complex inquiries and escalations.

You will manage enrollments, terminations, and data entry, while supporting Account Managers and maintaining confidentiality of client information. Strong communication and problem-solving are essential.

Qualifications

• 2+ years of professional experience in the group benefits industry.
• 2+ years of client-focused work with a service-excellence mindset.
• Post-secondary education in a relevant field.
• Positive, professional attitude encouraging collaboration.
• Strong conflict resolution and problem-solving skills.
• Bilingual French & English is an asset.

Responsibilities

• Develop and maintain relationships with clients and multiple insurance companies.
• Provide day to day management of client requests and ongoing group client activities.
• Interact with insurance companies, clients, advisors, and plan members for inquiries.
• Independently manage enrollments, terminations, amendments, salary and status changes, data entry.
• Provide support to Account Managers including new groups setup and administration.
• Maintain security and confidentiality of client information.
• Provide benefit plan administration training for new and existing clients.
• Assist clients with claims and online processing.
• Coordinate timely preparation and delivery of client materials.

Skills

Client relationships

Time management

Analytical problemsolving

Communication skills

Bilingual (fr-en) asset

Education

Post-secondary education in a relevant field

Job description

We are seeking a Client Service Specialist to join our team in Winnipeg, MB, Toronto, ON or Kingston, ON. We are in search of a dynamic individual to actively contribute to the success of People Corporation by providing excellent service and support to our valued clients. The Client Service Specialist is responsible for managing a portfolio of clients, investigating complex issues, and handling client escalations. The successful candidate will be reliable, have excellent time management and multi-tasking skills, show initiative, possess strong analytical and problem solving skills, consistently pay attention to detail, and display sound work ethics. This is an exciting time to join People Corporation. Our high level of acquisition activity and our consistent organic growth continue to define and further enhance our benefits, pension, and HR products and services and how they are delivered to our clients.

The Client Service Specialist will:

• Develop and maintain relationships with clients and multiple insurance companies
• Provide day to day management of client requests, claim activities, and the ongoing general administration and maintenance of group client activities
• Interact with insurance companies, clients, advisors, and plan members to provide information in response to inquiries about products and services
• Independently manage clients’ enrollments, terminations, amendments, salary and status changes, including data entry into internal systems
• Provide support to Account Managers, including the set-up of new groups, client service, and administration
• Maintain security and confidentiality of client information
• Provide benefit plan administration training for new and existing clients
• Assist clients with claims and online processing
• Coordinate timely preparation and delivery of necessary client materials

To be successful as a Client Service Specialist with People Corporation, you will need:

• 2+ years of professional experience in the group benefits industry
• 2+ years of professional experience working in a client focused environment with a commitment to service excellence
• Completion of post-secondary education in a relevant field
• To bring a positive and professional attitude that encourages collaboration and relationship building
• To demonstrate strong conflict resolution skills, driving timely and effective outcomes
• Excellent problem solving and troubleshooting skills
• Excellent communication skills, both written and verbal
• The ability to multi-task and prioritize to meet client and internal needs
• Fluency in both French & English would be considered an asset

What's in it for you:

• Learn by working alongside our experts
• Extended health care and dental benefits
• A retirement savings plan with company contributions
• A suite of Health & Wellness offerings
• Mental Health programs and support for you and your family
• Assistance for the completion of industry designations
• Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members, and stakeholders. We are committed to providing an inclusive, accessible environment, where all employees and clients feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

The base salary for this position is between $50,000 - $60,000 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are selected to move forward in our recruitment process, the Talent Acquisition Specialist will be able to provide additional details of the total compensation for this role.

We know that it's the vast expertise and commitment of our teams in People Corporation and our Partner Firms that have put us where we are today. We value our employees and provide competitive salaries, a comprehensive group benefits plan, and a generous retirement savings plan. And we're in it for the long haul - once you join us, we want you to thrive. If you want to make a difference in the lives of customers, if you take pride in a job well done, and if you like to have fun.

If you require an accommodation or an alternative format of any posting please reach out to [e-mail].

For more information on Accessibility at People Corporation, visit our link https://www.peoplecorporation.com/en-ca/accessibility-statement.