Client Service Representative (6 Month Contract)

Northbridge Financial; Mississauga; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading insurance provider in Canada seeks a Client Service Representative dedicated to delivering exceptional service and assisting team members. The ideal candidate has a post-secondary education, at least two years of customer service experience, and strong communication skills. This role offers a supportive environment for growth and community engagement, emphasizing teamwork and a positive workplace culture.

Benefits

Competitive salaries

Education assistance

Internal mobility and mentoring programs

Donation matching and team volunteer days

Qualifications

• Minimum 2 years of front-line Customer Service experience.
• OTL license is a strong asset.
• Exceptional communication skills and team-first mentality.

Responsibilities

• Manage client relationships and provide excellent customer service.
• Support sales agents and assist team members in various tasks.
• Ensure efficient flow of information between departments.

Skills

Customer Service

Attention to Detail

Communication

Teamwork

Education

Post-Secondary education (College or University)

Tools

Microsoft Office

Job description

What it’s like to be a Federated Client Service Representative

When our clients have a question, we need an exceptional Client Service Representative to manage the relationship and provide excellent customer service ensuring that every interaction is a great experience, with efficient flawless service standards.

The most important characteristics for our CSR’s are attention to detail and communication, working in a fast-paced office supporting a number of sales agents you’ll be the go-to person in the office for questions from your colleagues.

We want your talent!

If you are great at:

• Customer Service

• Handling high volumes of requests in a timely and accurate manner

• Assisting team members

• Working with different departments to ensure a quick and accurate flow of information

If you have:

• Post-Secondary education (College or University)

• 2 years of front-line Customer Service experience

• OTL license is a strong asset

• Exceptional communication skills

• Proficiency in Microsoft Office applications

• Team-first mentality

We really mean it when we say we put you first. Here are a few ways how:

• We offer competitive salaries and are invested in helping you grow in your career through education assistance, internal mobility, and mentoring programs.

• NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

#LI-SK1

Who we are:

We’re Federated Insurance. We’ve proudly been serving Canadian businesses for 100 years.We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to focusing on our customers’ unique needs and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first.Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Federated.

At Federated we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.