Client Service Representative

LMG Inc.; Richmond; On-site; CAD 35,000 - 50,000; Full time

Job summary

A dynamic telecommunications firm is seeking a Client Service Representative in Richmond, Canada. This role focuses on assisting customers through the sales process and ensuring satisfaction with new technology products. Ideal candidates are self-motivated, possess strong communication skills, and have experience in customer service or sales. Join us to make a difference in a team-oriented environment.

Qualifications

• Experience in customer account management, sales, hospitality, or retail-like fields is preferred.
• Self-motivated, with the ability to complete tasks effectively with minimal supervision.
• High level of professionalism and exceptional communication skills.

Responsibilities

• Assist customers to complete the sales process with qualifying customers.
• Manage the full sales cycle and onboarding of new customer accounts.
• Provide information on newly released products.
• Ensure ultimate customer satisfaction in products/services.

Skills

Customer account management

Sales experience

Communication skills

Education

High school diploma or equivalent

Job description

We are in need of a Client Service Representative who is passionate about working in a dynamic team-oriented setting as part of a diverse, future-focused organization. Our corporate office is located in the Richmond area and we are taking charge of the launch of our telecommunications client’s newest products and technology. Our Client Service Representative is on the front lines of working with customers, establishing and maintaining relationships, and bolstering our clients' acquisition and retainment rates.

This candidate to join our team would be dedicated to advancing our values, compassionate with people, and exceptional at delivering results for our renowned clientele.

Responsibilities of our Client Service Representative:

• Communicate and directly assist customers to complete the sales process with qualifying customers after presenting all relevant information on product offerings
• Manage and assist the full sales cycle and on-boarding of new customer accounts
• Provide necessary information on the newly released products
• Understand and learn our products inside and out to be able to answer any questions regarding the Home technology and the sales process
• Report daily and weekly sales metrics for each client with the rest of the Sales and Client Services team for easy forecasting and projections
• Acknowledge specific and individualized customer needs throughout the sales process and resolve all inquiries
• Work with other Client Service Representatives and the sales support team to ensure the success of product rollout and customer satisfaction
• Ensure ultimate customer satisfaction in products/services and provide a professional and complementary client service experience

Requirements of our Client Service Representative:

• A High school diploma or equivalent is required
• Experience in customer account management, sales, hospitality, or retail-like fields is preferred
• Confidence that is utilized reassuringly while explaining product features and benefits
• Self-motivated, with the ability to complete tasks effectively with minimal supervision
• A passionate individual with the dedication to solving customer problems and fulfilling their needs
• High level of professionalism and exceptional communication skills