Client Service Representative

6ix Management; Pickering; On-site; CAD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Unternehmen sucht leidenschaftliche Client Service Representatives, die eine Weltklasse-Kundenbetreuung bieten. In dieser Rolle sind Sie verantwortlich für die Pflege authentischer Beziehungen zu Kunden und die Gewährleistung ihrer Zufriedenheit. Sie werden in einem dynamischen Umfeld arbeiten, das Kreativität und Problemlösungsfähigkeiten schätzt. Wenn Sie gerne mit Menschen arbeiten und in einem professionellen Team wachsen möchten, ist dies die perfekte Gelegenheit für Sie, um Ihre Karriere voranzutreiben und einen positiven Einfluss auf die Kundenbindung zu haben.

Qualifications

• Exzellente Kommunikationsfähigkeiten sind erforderlich, um Kundenanfragen zu bearbeiten.
• Erfahrung im Kundenservice ist von Vorteil, um die Kundenzufriedenheit zu gewährleisten.

Responsibilities

• Verantwortlich für die Bereitstellung erstklassiger Kundenbetreuung und Unterstützung.
• Entwicklung und Verbesserung des Verkaufsprozesses durch Kundeninteraktion.

Skills

Kundenservice

Problemlösungsfähigkeiten

Verkaufskompetenz

Kommunikationsfähigkeiten

Zeitmanagement

CRM-Systemkenntnisse

Education

Diplom/Abschluss in Kommunikation

Diplom/Abschluss in Betriebswirtschaft

Diplom/Abschluss in Werbung

Job description

6 Management seeks quality-focused and self-motivated Client Service Representatives who are eager to learn new skills, love interacting with people, and most importantly, want to provide world-class service to every customer! We are happy to offer an environment of professionalism, diversity, inclusion, and opportunity for career success.

Check out our website https://www.6management.ca and learn more in the interview!

Here at 6 Management, we are professionals at building bridges, not just between our clients and customers, but between people in general! We believe that everything starts with a genuine relationship, and that's why we're committed to nurturing authentic connections with everyone we work with!

The Client Service Representative will be leading from the front, responsible for representing our clients’ brands and providing each customer with a professional and upstanding knowledge base on services and products offered.

Client Service Representative will also:

• Exhibit the best speaking skills to communicate with all existing and potential new consumers as a pleasant, level-headed customer service professional.
• Ensure the highest customer satisfaction through proactive support and active listening when responding to customer inquiries regarding the products and services they are interested in or already obtained.
• Engage in the development and enhancement of the selling process by identifying opportunities, understanding customer motivation, and overcoming objections.
• Address customer concerns with care and focus on solutions when managing difficult customer situations.
• Follow a sale through to completion by overseeing the order status and the product/service installation to ensure contracts are executed according to the company terms.
• Attend daily and weekly meetings to stay informed on the latest product and service updates and promotions.
• Work well within a team environment and independently with minimum direction.

To succeed in this role, it is essential to have the following qualities:

• Creative problem-solving and ability to adapt quickly to changing priorities and customer needs.
• Ability to build rapport with new customers, upsell products, and improve sales margins.
• An aptitude for conflict resolution, problem-solving, and negotiation.
• Ability to accomplish objectives during challenging customer interactions.
• Punctual time management and strong organizational skills.
• Efficient email management and basic understanding of CRM system.
• Ability to build long-lasting and meaningful relationships with clients.

Client Service Representative requirements:

• Must be 18 years of age or older.
• Excellent interpersonal, oral, and written communication skills.
• Must be available for a full-time schedule.
• Must be willing to travel to our Pickering office daily for work; this is an In-Person role.
• Previous experience in customer service positions is an asset.
• Diploma/Degree in Communications, Business, or Advertising is preferred.

If you're excited to be part of a company that thrives on people connections, values customer satisfaction above all else, and is committed to your professional growth, then 6 Management welcomes you with open arms! Please attach your resume and answer all the questions when applying!