Client Service Professional, Personal Debt Solutions

BDO Canada LLP; Oshawa; Hybrid; CAD 32,000 - 56,000; Full time

Job summary

BDO Canada LLP is seeking a professional receptionist to manage front desk operations and provide administrative support to the local team. You will handle inquiries, coordinate meetings, process invoices and payments, and maintain a clean, organized reception area.

The role requires strong communication, organizational skills and the ability to work in a hybrid Canadian office environment with some overtime as needed.

Qualifications

• Experience in a professional reception role and general administrative duties is advantageous.
• Business Diploma, Office Administration course or similar is highly regarded.
• Ability to stay organized within a busy work environment.
• Ability to support high level management demands with a strong attention to detail.
• Deadline and detail-oriented with the ability to work independently.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours and overtime as needed.

Responsibilities

• Attending to customer inquiries by phone or walk-in in a timely and professional manner.
• Receiving and routing calls, providing directory assistance, directing inquiries to proper departments.
• Providing administrative support to the local partner and staff and coordinating meetings with clients.
• Handling invoices for payment, letters, calendar management, and meeting coordination.
• Receiving and processing payments and maintaining front desk reception.
• Sorting and delivering incoming mail, cheques, and courier packages; post outgoing mail.
• Assisting in setting up meeting rooms for training and events.
• Maintaining the kitchen and meeting rooms in a clean and organized state.
• Ensuring reception is open/closed appropriately and security requirements are set nightly.
• Providing support to the team with document preparation and filing; managing shared inboxes.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Attention to detail

Education

Business Diploma/Office Administration

Tools

Microsoft Office Suite

Job description

Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

• Attending to customer inquiries; whether by phone or walk-in, in a timely and professional manner
• Receiving and routing calls, providing directory assistance, and directing inquiries to proper departments or individuals
• Providing administrative support to the local partner and staff within the office and coordinating and scheduling meetings with clients
• Handling various administrative tasks, including but not limited to submission of invoices for payment, letters, calendar management, meeting coordination, various office duties, etc
• Receiving and processing payments
• Maintaining the front desk and reception area in an organized and professional manner
• Sort and deliver incoming mail, cheques, and courier packages, post outgoing mail
• Assisting in setting up of meeting rooms for training and various events
• Maintain the appearance and cleanliness of the kitchen and meeting rooms
• Ensure reception is open/closed appropriately, ensure security requirements are set each night and holidays
• Providing administrative support where needed to the team including, but not limited to, document preparation, electronic filing of documents internally and externally, and maintaining a shared email inbox with another reception team
• Various other duties as required

How do we define success for your role?

You demonstrate BDO's core values through all aspects of your work: Integrity, Respect and Collaboration. You understand your client’s industry, challenges, and opportunities; the client describes you as positive, professional, and delivering high-quality work. You identify, recommend, and are focused on effective service delivery to your clients. You share in an inclusive and engaging work environment that develops, retains & attracts talent. You actively participate in the adoption of digital tools and strategies to drive an innovative workplace. You grow your expertise through learning and professional development.

Your experience and education

• Experience in a professional reception role and general administrative duties is advantageous
• A Business Diploma, Office Administration course or similar is highly regarded
• Ability to stay organized within a busy work environment
• Ability to support high level management demands with a strong attention to detail
• Deadline and detail-oriented with the ability to work independently
• Exceptional time management, organization and prioritization skills
• Ability to work with and maintain confidentiality with sensitive information
• Professional demeanor
• Proficiency with Microsoft Office Suite
• Excellent communication and interpersonal skills
• Ability to work flexible hours and overtime as needed

The expected range of compensation for this role

$32,000-$56,000 annually.

Why BDO?

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2026. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences. At BDO, our people experience is guided by three core pillars—Do work with genuine care, Do what matters with purpose, and Do what’s next - shaping how we support our people, serve our clients, and grow together.

Our firm is committed to providing an environment where you can be successful in the following ways:

• We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
• We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
• We support your achievement of personal goals outside of the office and making an impact on your community.
• We foster a collaborative, inclusive environment where your ideas are valued, and you can do your best work with genuine care and purpose.
• We encourage innovation and forward thinking, empowering you to embrace what’s next and help shape the future of our firm.
• Giving back adds up: Where company meets community.
• BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter

• We pay for performance with competitive total cash compensation that recognizes and rewards your contribution.
• We provide comprehensive benefits from day one, and a flexible personal time off policy.
• We’re committed to supporting your overall wellbeing and provide reimbursement for wellness initiatives that fit your lifestyle.
• Everyone counts: We are committed to creating a workplace where employees can participate fully, contribute meaningfully and succeed without barriers.
• We are dedicated to fostering a workplace defined by respect, fairness, and a true sense of belonging for everyone.
• We recognize and celebrate the unique experiences, identities, and perspectives that each of us bring – and that these experiences strengthen how we work together.

Flexibility

All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place. Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct

Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public. BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment-related outcomes are made by BDO personnel.

More information on BDO Canada’s Privacy Policy can be found here: Privacy Policy | BDO Canada.

Ready to make your mark at BDO?

When it comes to our people, we believe in helping you unlock possibilities, build your passions, and grow your competitive edge. From our expansive client base to growing talent pool, our people are the core of BDO. Our multi-award winning talent experience continues to make us proud. Our culture is open and collaborative. We foster inclusive ways to thinking and celebrate diversity among all contributors. We respect each other, do all things with integrity, and support our people to be their most authentic selves.