Client Service Pro, Banking Center

CIBC; Parksville; On-site; CAD 25,000 - 33,000; Part time

Job summary

CIBC in Parksville, BC is seeking a Client Service Representative to support clients with everyday banking needs on-site. You will guide customers through transactions, answer questions, and connect clients with the right specialists to reach their financial goals.

This role emphasizes service excellence, empathy, and the use of digital banking tools to enhance the client experience. A collaborative team environment and flexible hours support your growth.

Qualifications

• Client-focused skills demonstrated in daily banking interactions.
• Ability to communicate clearly and build trust with clients.
• Familiarity with banking products and services.

Responsibilities

• Engage clients and manage accounts with a focus on the client experience.
• Resolve client issues by listening, asking questions and taking ownership.
• Introduce clients to mobile banking and other digital tools.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

CIBC in Parksville, BC is seeking a Client Service Representative to support clients with everyday banking needs on-site. You will guide customers through transactions, answer questions, and connect clients with the right specialists to reach their financial goals.

This role emphasizes service excellence, empathy, and the use of digital banking tools to enhance the client experience. A collaborative team environment and flexible hours support your growth.