Advisor Support Associate

TechAlliance of Southwestern Ontario, London Economic Development Corporation; London; On-site; CAD 43,000 - 65,000; Full time

Benefits offered by this job

Career Development

Health & Wellness

Time Off

Financial Security

Rewards & Recognition

Community

Job summary

Canada Life is seeking an Advisor Support Associate to join the Financial Solutions Centre in a full-time/permanent capacity. The role reports to the Sales Support Manager and supports Financial Service Representatives with sales and client service activities to drive growth.

Key duties include providing strategic sales support, administrative services, and strong customer service. Experience in financial services and licenses such as LLQP or MF/IFIC are assets. Bilingualism is an asset.

Qualifications

• Post-secondary education required.
• Bilingualism (French and English) is considered an asset.
• Salesforce knowledge considered an asset.
• IFI C Mutual Fund or LLQP licensing is considered an asset.

Responsibilities

• Provide strategic sales support to Financial Service Representatives to help them attain their sales goals.
• Provide a high level of defined administrative services and support within the Financial Solutions Centre.
• Provide outstanding customer service and support by putting the customer first.
• Contribute as part of a high functioning operations team committed to the success of our advisors and Financial Solutions Centre.
• Provide professional, knowledgeable sales and service support to help Financial Service Representatives with new business as well as conserve and grow the business of existing clients.
• Provide administrative services and support to clients, peers, head office business partners, and the management team within the Financial Solutions Centre.
• Follow specific administrative processes and maintain compliance standards.

Skills

Bilingual English/French

Sales/Customer service

Independent worker

Strong communication

Critical thinking

Education

Post-secondary education

Tools

Salesforce

CRM systems

Job description

Select how often (in days) to receive an alert:

We are looking for an Advisor Support Associate to join our Financial Solutions Centre!

Reporting to the Sales Support Manager, Financial Solutions Centre the Advisor Support Associate will contribute to our Financial Service Representatives success by providing value-added sales and client service support to help us grow our business.

What you will do

• Provide strategic sales support to Financial Service Representatives to help them attain their sales goals and thereby help the Financial Solutions Centre achieve overall growth targets
• Provide a high level of defined administrative services and support within the Financial Solutions Centre
• Provide outstanding customer service and support by putting the customer first
• Contribute as part of a high functioning operations team committed to the success of our advisors and Financial Solutions Centre
• Provide professional, knowledgeable sales and service support to help Financial Service Representatives with new business as well as conserve and grow the business of existing clients
• Provide administrative services and support to clients, peers, head office business partners, and the management team within the Financial Solutions Centre
• Following specific administrative processes
• Maintain compliance standards are met along with Financial Service Representatives within the Financial Solutions Centre
• Able to take on special projects, as required
• Offer general support and coverage to peers as required

What you will bring

• Bilingualism (French and English) is considered an asset
• Advisor Support Associate related experience within Financial Services or Insurance Industry
• Post-secondary education required
• IFIC Mutual Fund or Canadian Securities Course and/or LLQP Insurance licensing is considered an asset
• Salesforce knowledge considered an asset
• Understanding the operation of a sales organization
• Critical thinking skills with an aptitude for new ways of working
• Skilled at building strong, collaborative relationships with multiple business partners across the region and country
• Strong passion for working in a high performance, fast-paced sales environment
• Ability to work well within a diverse team environment as well as a strong ability to work well independently
• Self-starter who has the ability to be nimble andchange direction when needed
• Strong organizational skills, with the ability to juggle multiple priorities and meet deadlines
• Strong written, verbal and virtual communication skills
• Work with the team to ensure all roles are clear on how to put “the customer at the centre of what we do”
• Ability to succeed and work well under pressure
• Ability to adapt in an ever-changing business environment
• Ability to prioritize activities to drive highest business impact

The base salary for this position is between $43,400 - $65,100 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial,physicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowardseducation reimbursement.
• Health & Wellness:Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.
• Time Off:In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.
• Financial Security:Company-matching pension plan,share ownership program andadditionalinvestment options.
• Rewards and Recognition:Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Location: London, ON, CA Montreal, Quebec, CA Regina, SK, CA Toronto, ON, CA