Client Service Manager - Moncton Region

Paladin Security; City of Moncton; On-site; CAD 63,000 - 77,000; Full time

Benefits offered by this job

Medical and dental health insurance

Paid vacation time

Flexible work schedule

Job summary

Paladin Security seeks a Client Service Manager for the Moncton region to oversee security operations across healthcare contracts. You will bridge facility clients, leadership, and frontline officers, ensuring staffing, training, and efficient operation at every site.

You will lead site visits, manage staffing, and partner with HR to recruit and orient new staff. This role emphasizes operational problem-solving, client relations, and delivering dependable service in the community.

Qualifications

• High School Diploma or GED.
• Valid Driver's License (Class 5).
• First Aid and CPR Level C certification.

Responsibilities

• Visit healthcare sites to engage with security teams and address operational issues.
• Coordinate staffing schedules to ensure full coverage across locations.
• Communicate with healthcare leaders to understand daily security needs and concerns.
• Support recruitment and site orientations for new staff with Human Resources.
• Improve site safety and emergency readiness and foster a respectful work environment.
• Maintain service quality and support billing workflows across the region.

Job description

Posted Tuesday, 10/13/2026

Role Overview

Healthcare facilities rely on dependable, well-organized security operations to ensure patients, medical staff, and visitors remain safe. As a Client Service Manager for the Moncton region, you will oversee security operations across assigned healthcare contracts. You will bridge the gap between facility clients, operational leadership, and frontline security officers, ensuring every location is fully staffed, well‑trained, and operating efficiently.

This position balances site leadership, team development, and client account management. If you are an organized professional who thrives on solving operational challenges, supporting frontline employees, and delivering consistent service quality, this role offers a clear opportunity to make a meaningful impact in your community.

What Success Looks Like

Success in this role means building a well‑supported security team that consistently delivers high‑quality service and meets every contractual requirement.

In your day‑to‑day work, you will:

Visit assigned healthcare sites regularly to engage with security teams, evaluate site performance, and address operational issues prompt.

Coordinate staffing schedules and resource allocation to ensure all sites are fully covered without gaps in service.

Communicate regularly with healthcare facility leaders to understand their daily security needs and address questions or concerns.

Work with Human Resources to interview candidates, support recruitment, and facilitate site orientations for new staff members.

Over time, you will:

Enhance site safety and emergency readiness by helping security personnel build confidence in managing critical incidents and life safety protocols.

Improve team stability and retention by fostering a respectful, accountable, and supportive work environment.

Maintain strong account health across your portfolio by overseeing service quality, managing documentation, and supporting billing workflows.

Key Responsibilities

Security Program Operations

Develop, implement, and evaluate site‑specific security plans across assigned healthcare facilities.

Oversee resource scheduling to meet all operational and contractual commitments.

Ensure orientation and site‑specific training programs are consistently delivered across all locations.

Maintain accurate operational logs, incident reports, and performance records.

Team Leadership & Employee Support

Provide operational guidance and day‑to‑day leadership to security officers in the region.

Address employee concerns promptly and fairly, encouraging professional development.

Conduct regular site visits to assess working conditions, review protocols, and offer direct support.

Client Relations & Account Management

Maintain positive, ongoing relationships with healthcare administrators throughout the region.

Conduct regular client check‑ins to review service delivery and address operational requests.

Prepare detailed operational reports and service proposals as required.

Support the branch accounting team by monitoring outstanding accounts receivable within your portfolio.

Compensation and Benefits

Salary: $70,000 per year

Medical and dental health insurance

Paid vacation time

Flexible work schedule (with occasional travel required within the region)

Ongoing opportunities for professional growth and career advancement

Requirements

High School Diploma or GED.

Valid Class 5 Driver's License.

Valid First Aid and CPR Level C certification.

Legal authorization to work in Canada.

Strong written and spoken communication skills, with experience writing clear reports and documentation.

Working knowledge of applicable provincial safety legislation, fire codes, security regulations, and privacy standards.

Proficiency with standard office software, including Microsoft Office (Word, Excel, Outlook).

Ability to handle competing priorities and respond promptly to operational needs.

Willingness to travel occasionally across the Moncton region.

Nice-to-Haves

3 to 5 years of supervisory or leadership experience in the security industry.

Bilingual proficiency in English and French.

Post-secondary education in law enforcement, criminal justice, or a related field.

Why Join Our Team?

Paladin Security: Great Place To Work Certified 2026 - Making the World a Safer and Friendlier Place because we CARE ! The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you! Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs. Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation. We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview. Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.