Client Service Manager - Contract - Toronto Branch

CareerArc; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading security company is seeking a Client Service Manager for a 6-month contract in Toronto. The role involves developing security programs, managing staff, and ensuring client satisfaction. Ideal candidates will have leadership experience and excellent communication skills.

Benefits

Benefits & Other Perks

Flexible Work Schedule

Opportunities for Growth & Advancement

Medical Insurance

Life Insurance

Dental Insurance

Paid Vacation

Sick Days

Holidays

Qualifications

• 3-5 years of leadership experience preferred.
• Class G Driver's License required.

Responsibilities

• Develop and evaluate security programs for contracts.
• Manage staff and client issues, ensuring prompt resolution.
• Maintain excellent relationships with clients.

Skills

Leadership

Interpersonal Skills

Communication

Organizational Skills

Social Skills

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Title:

Client Service Manager - Contract - Toronto Branch

Description:

Internal Posting Date: May 6th, 2025

Internal Closing Date: May 12th, 2025

External Closing Date: May 30th, 2025

This position is a 6-month contract at our Etobicoke branch. This leadership role will champion the growth of Paladin Security Group's security programs across all healthcare and non-healthcare contracts in Toronto, Ontario. You will develop and coordinate strategies to support operations and security programs, and enhance staff capacity to respond effectively to emergencies.

Why Choose Paladin

• Benefits & Other Perks
• Flexible Work Schedule
• Opportunities for Growth & Advancement

Job Responsibilities

1. Assist in developing short-term and long-term goals aligned with Paladin's vision.
2. Develop, implement, and evaluate security programs for contracts.
3. Oversee resource scheduling to meet contractual obligations.
4. Manage staff and client issues, ensuring prompt resolution.
5. Maintain excellent relationships with clients.
6. Support HR in conducting interviews to ensure adequate staffing.
7. Ensure site training and employee orientations are conducted at all sites.
8. Regularly visit clients and staff to meet their needs.
9. Monitor accounts receivable and assist accounting as needed.

Qualifications

• 3-5 years of leadership experience in the industry is preferred.
• Class G Driver's License is required.
• Experience with a Mobile Division is an asset.
• Excellent interpersonal and communication skills.
• Professional demeanor and strong leadership abilities.
• Ability to produce detailed reports and maintain records.
• Knowledge of fire safety, building codes, security, and privacy legislation.
• Strong organizational and social skills.
• Proficiency in Microsoft Office.
• Ability to present proposals to large organizations.
• Legally authorized to work in Canada.

Education

High School Diploma/GED or higher education preferred. Valid G Driver License required.

Additional Information / Benefits

Paladin Security values diversity and is committed to an inclusive workplace. We provide accommodations for applicants with disabilities during the hiring process and employment. Only shortlisted candidates will be contacted. Benefits include Medical, Life, Dental Insurance, Paid Vacation, Sick Days, and Holidays.