Client Service Manager - Contract - Toronto Branch

CareerArc; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading security company in Toronto is seeking a Client Service Manager for a 6-month contract. This leadership role involves overseeing security programs, managing resources, and ensuring client satisfaction. Ideal candidates will have strong leadership skills, a valid G Driver’s License, and a commitment to excellence in service delivery. The position offers opportunities for growth and a flexible work schedule, along with comprehensive benefits.

Benefits

Benefits & Other Perks

Flexible Work Schedule

Opportunities for Growth & Advancement

Medical Insurance

Life Insurance

Dental Insurance

Paid Vacation

Sick Days

Holidays

Qualifications

• 3-5 years of leadership experience preferred.
• Valid G Driver’s License required.
• Experience with a Mobile Division is an asset.

Responsibilities

• Develop and implement security programs for contracts.
• Build and maintain strong relationships with clients.
• Conduct regular visits to client sites.

Skills

Leadership

Interpersonal Skills

Communication

Organizational Skills

Report Writing

Knowledge of Fire Safety

Knowledge of Building Codes

Knowledge of Security Legislation

Knowledge of Privacy Legislation

Education

High School Diploma/GED

College/University Education

Tools

Microsoft Office

Job description

Client Service Manager - Contract - Toronto Branch (Operations)

Internal Posting Date: May 6th, 2025
Internal Closing Date: May 12th, 2025
External Closing Date: May 30th, 2025

*This position is a 6-month contract at our Etobicoke branch.*

This leadership role will oversee the development and growth of Paladin Security Group’s security programs across all healthcare and non-healthcare contracts in Toronto, Ontario. You will develop and coordinate implementation strategies to support operations and security programs, and enhance the capacity of Paladin staff to respond effectively to security and life safety emergencies.

Why Choose Paladin

• Benefits & Other Perks
• Flexible Work Schedule
• Opportunities for Growth & Advancement

Job Responsibilities

• Assist in developing short-term and long-term goals aligning with Paladin's vision and policies.
• Develop, implement, maintain, and evaluate security programs for Paladin’s contracts.
• Manage resources to meet contractual obligations.
• Address staff and client issues promptly and effectively.
• Build and maintain strong relationships with clients.
• Support HR in staffing through interviews and resource planning.
• Ensure site training and employee orientation programs are in place at all sites.
• Conduct regular visits to client sites to ensure needs are met.
• Monitor accounts receivable and collaborate with accounting to keep records up to date.

Qualifications

• 3-5 years of leadership experience in the industry is preferred.
• Valid G Driver’s License is required.
• Experience with a Mobile Division is an asset.
• Excellent interpersonal and communication skills.
• High professionalism and organizational skills.
• Ability to write reports and maintain records.
• Knowledge of fire safety, building codes, security, and privacy legislation.
• Proficiency in Microsoft Office.
• Ability to present proposals to large organizations.
• Legally authorized to work in Canada.

Education Requirements

High School Diploma/GED; College/University Education preferred; Valid G Driver’s License required.

Additional Information / Benefits

Paladin Security values diversity and inclusion. We provide accommodations for individuals with disabilities during the hiring process and employment. Please inform us if you require accommodations.

We appreciate all applicants; only shortlisted candidates will be contacted.

Benefits include Medical, Life, Dental Insurance, Paid Vacation, Sick Days, and Holidays.

This position reports to the Director of Operations and is a Contractor role, Monday to Friday, 9 AM - 5 PM.