Client Service Manager

Paladin Security Group Ltd; Winnipeg; On-site; CAD 50,000 - 70,000; Full time

Job summary

Paladin Security Group Ltd is seeking a Security Manager in Winnipeg to oversee security programs and staff management. The ideal candidate will have a strong background in customer service, crisis management, and security operations, with a focus on building client relationships and ensuring compliance with industry standards. This role offers a chance to make a significant impact in a dynamic environment with competitive benefits.

Benefits

Medical Insurance

Life Insurance

Dental Insurance

Paid Vacation

Qualifications

• High School Diploma/GED required, Bachelor's preferred.
• First Aid/CPR certification and training in crisis intervention are necessary.
• Previous security experience and valid licenses are mandatory.

Responsibilities

• Develop and maintain security programs across contracts.
• Monitor site profitability and resource allocation.
• Conduct regular visits to client sites and ensure compliance.

Skills

Customer Service

Crisis Management

Relationship Building

Education

High School Diploma/GED

Bachelor's Degree

First Aid/CPR certification

Non-Violent Physical Crisis Intervention training

Tools

PowerBI

Job description

Overview of Paladin Security: Making the world a safer and friendlier place because we CARE!

Are you passionate about helping people and possess superior customer service skills? Can you think quickly and defuse difficult situations? If you have a proven track record of responsibility, diverse life experiences, and enthusiasm for a job well done, you might be the ideal candidate for our team! At Paladin, we believe in hiring the best, promoting from within, respecting diversity, delivering high-quality service, and having fun! If you think you have what it takes, we want to meet you!

Job Skills / Requirements

Position Overview

Responsible for maintaining and refining Paladin Security Group's security programs across assigned contracts in Winnipeg; developing strategies to support these programs; and evaluating staff capacity to respond effectively to emergencies.

Essential Job Functions

1. Assist in developing short- and long-term goals aligned with Paladin's policies and vision.
2. Monitor site profitability using PowerBI and develop plans to ensure wages increase appropriately with cost of living and minimum wage adjustments.
3. Develop, implement, maintain, and evaluate security programs for contracts.
4. Oversee scheduling and resource allocation to meet contractual obligations.
5. Take ownership of staff and client issues, supporting timely responses.
6. Build and maintain strong relationships with clients.
7. Assist HR with interviews to ensure sufficient staffing levels.
8. Ensure site training and employee orientation programs are in place.
9. Monitor compliance with Labour Standards and classification agreements.
10. Work with scheduling to minimize overtime, targeting less than 1%.
11. Conduct regular visits to client sites to meet client and staff needs.
12. Monitor accounts receivable and assist accounting as needed.
13. Review daily reports and incident reports, taking appropriate actions.
14. Coordinate security plans to meet client expectations and industry standards.
15. Verify that site staff complete monthly OH&S updates, including risk assessments and new employee orientations.

Education Requirements

• High School Diploma/GED
• First Aid/CPR certification
• Bachelor's Degree (preferred)
• Non-Violent Physical Crisis Intervention training

Experience & Licensing

• Previous security experience
• Valid Class 5 Driver's License (non-GDL)
• Valid Manitoba Security Guard License

Additional Information / Benefits

We thank all applicants for their interest. Only shortlisted candidates will be contacted for an interview. To apply, visit our careers page. Paladin Security values diversity and is committed to providing accommodations for applicants with disabilities during the hiring process and employment. If accommodations are needed, please inform us.

Benefits include medical, life, dental insurance, and paid vacation.