Client Service Coord Team Asst

Bayshore HealthCare; Edmonton; On-site; CAD 42,000 - 68,000; Full time

Job summary

Bayshore HealthCare is seeking a role focused on handling client inquiries, assessing care needs with Supervisors, and coordinating with Case Managers and funders. The position involves promoting Bayshore Home Health, training staff, and participating in safety and quality initiatives.

Responsibilities include documenting client concerns, notifying supervisors of changes, and maintaining confidential information in line with company policies.

Responsibilities

• Handle and document prospective client inquiries regarding requests for care and service.
• Assess client service needs in consultation with the Supervisors; Reports to Case Managers, funder or government program as required.
• Notify clients of any schedule change if needed.
• Assist with training and mentoring of new staff.
• Participate in client satisfaction initiatives.
• Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation.
• Market and promote Bayshore Home Health in keeping with the individual Branch Office Sales and Marketing Plan.
• Participate in ongoing internal and/or external continuing education activities.
• Adhere to Bayshore Policies and Procedures.
• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
• Participates in proactive Health & Safety activities while performing all duties.
• Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
• Complete other tasks as req

Skills

Client inquiries

Care assessment

Mentoring

Quality management

Health and safety

Job description

DUTIES AND RESPONSIBILITIES

• Handle and document prospective client inquiries regarding requests for care and service
• Assess client service needs in consultation with the Supervisors; Reports to Case Managers, funder or government program as required.
• Notify clients of any schedule change if needed.
• Assist with training and mentoring of new staff.
• Participate in client satisfaction initiatives.
• Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation.
• Market and promote Bayshore Home Health in keeping with the individual Branch Office Sales and Marketing Plan.
• Participate in ongoing internal and/or external continuing education activities.
• Adhere to Bayshore Policies and Procedures.
• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
• Participates in proactive Health & Safety activities while performing all duties.
• Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
• Complete other tasks as requ

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients.

Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc.

Please speak with the recruiter for Provincial and/or position specific requirements.

Medical exemptions or any based upon Human Rights Code criteria will be considered on a case-by-case basis.

At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.