Client Service Associate (CSA) - Planning & Scheduling (CSJ) - Temporary, Part-time 0.9

Victorian Order of Nurses; Halifax; On-site; CAD 35,000 - 55,000; Part time

Job summary

Join a forward-thinking organization dedicated to making a difference in community health care. As part of the Client Service Team, you will play a crucial role in planning and scheduling, ensuring that clients receive the care they need. This part-time position offers a unique opportunity to develop your skills in a dynamic environment while making a positive impact on the lives of others. With a supportive team and a commitment to professional development, this role is perfect for those looking to grow in the health care sector while providing essential services to the community.

Benefits

Competitive Salaries

Health and Dental Benefits

Defined Benefit Pension Plan

Employee Assistance Program

Ongoing Skill Development

Qualifications

• High School Diploma required; University/College preferred.
• Experience in logistics or scheduling is an asset.
• Proficiency in MS Office and database management.

Responsibilities

• Assign client visits to nurses based on geography and needs.
• Handle scheduling changes and administrative duties.
• Collaborate with team to ensure staffing meets quality standards.

Skills

Customer Service

Problem Solving

Attention to Detail

Logistics/Scheduling

Education

High School Diploma

Office Administration Certificate

Medical Terminology Certificate

Tools

MS Office

Outlook

Procura

CellTrak

Job description

Canada Summer Jobs

(CSJ) is a program under the Youth Employment and Skills Strategy (YESS), which aims to provide quality summer employment opportunities for youth to develop skills and gain paid work experience to successfully transition into the labour market.

Eligibility:

• be between 15 and 30 years of age at the beginning of the employment period
• be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment,
• have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations

Requisition Details:

• Employment Status: Temporary, Part-time (0.9 FTE)
• Program Name: Canada Summer Jobs Student
• Work Schedule: Days
• Number of Hours Bi-Weekly: 70
• Anticipated End Date: September 2025
• On Call: No
• Existing Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.

About the Role:

Looking for a career in health care that provides you with an opportunity to make a difference in your community? If you are tech-savvy, customer service-oriented, and enjoy problem-solving in a fast-paced environment, we have a career in planning and scheduling for you. Join our Client Service Team today!

About us:

VON provides home and community care to more than 10,000 people daily in Ontario and Nova Scotia. As a registered charity and not-for-profit, our organization is committed to making a difference in people's lives. Working at VON is more than just a job; it is a career that impacts how Canadians live. Our Client Service Team operates 365 days a year with consistent schedules, including day shifts and evening/weekend rotations.

Responsibilities:

1. Assign client visits to nurses and home support workers, considering geography, client needs, and care continuity, following guidelines and procedures.
2. Handle activities like receiving and processing referrals, responding to inquiries, scheduling changes, and administrative duties.
3. Collaborate with team members and management to ensure staffing levels meet service quality standards and forecast weekly needs.
4. Support clients, nurses, and support workers to ensure quality care delivery.
5. Work efficiently in a fast-paced setting with shifting priorities and meet scheduling deadlines.
6. Protect confidential information related to clients, staff, and operations.
7. Perform other duties as assigned by the manager.

What we offer:

• Competitive salaries and vacation time
• Benefits including health, dental, LTD, and an Employee Assistance Program
• Defined Benefit Pension Plan with employer contributions
• Comprehensive orientation and ongoing skill development opportunities
• Experience with health care technology such as CellTrak and Procura
• The chance to make a community impact as part of a healthcare team

Requirements:

• High School Diploma (University/College preferred)
• Office Administration or Medical Terminology certificates, or equivalent experience (asset)
• Proficiency in MS Office, Outlook, faxing software, and database management
• Experience in logistics or scheduling, familiarity with Procura (asset)
• Healthcare experience (asset)
• Customer service experience in a contact center (asset)
• Experience in a unionized environment (asset)
• Current satisfactory Criminal Records Check
• Use of Personal Protective Equipment (PPE) may be required

Working Conditions:

This role requires attention to detail in a dynamic environment, involving physical activities such as lifting, carrying, bending, reaching, kneeling, and other movements emphasizing proper body mechanics. The role involves walking, sitting, standing, and climbing stairs, with some tasks requiring fine hand movements.

Additional terms: Administrative Assistant, Medical Office Administrative Assistant, Clerk, Scheduling Clerk, Scheduler