Client Service Associate (CSA) - Planning & Scheduling (CSJ) - Temporary, Part-time 0.9

VON Canada; Halifax; On-site; CAD 35,000 - 55,000; Part time

Job summary

An established industry player is seeking a dedicated individual for a part-time role in client service. This position offers a unique opportunity to make a meaningful impact in the healthcare sector while developing essential skills in scheduling and administration. As part of a community-focused team, you will be responsible for coordinating client visits and ensuring quality care delivery. With competitive salaries, benefits, and opportunities for growth, this role is perfect for those looking to start their career in healthcare. Join us in making a difference in people's lives!

Benefits

Competitive Salaries

Health and Dental Benefits

Employee Assistance Program

Defined Benefit Pension Plan

Comprehensive Orientation

Skill Development Opportunities

Qualifications

• High School Diploma required; University/College education preferred.
• Experience in healthcare or customer service environments is preferred.

Responsibilities

• Assign client visits to nurses and home support workers.
• Handle scheduling changes and administrative duties.
• Collaborate with team members to ensure quality care delivery.

Skills

Customer Service

Problem Solving

Scheduling

Communication

Education

High School Diploma

University/College Education

Office Administration Certificate

Medical Terminology Certificate

Tools

MS Office

Outlook

Procura

CellTrak

Job description

Canada Summer Jobs

CSJ is a program under the Youth Employment and Skills Strategy (YESS), which aims to provide quality summer employment opportunities for youth to develop skills and gain paid work experience to successfully transition into the labour market.

Eligibility Criteria:

• Be between 15 and 30 years of age at the beginning of the employment period.
• Be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment.
• Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.

Requisition Details:

Employment Status: Temporary, Part-time (0.9 FTE)
Program Name: Canada Summer Jobs Student
Work Schedule: Days
Number of Hours Bi-Weekly: 70
Anticipated End Date: September 2025
On Call: No
Existing Vacancy: Yes - currently hiring for an existing vacancy.

About the Role:

Looking for a career in health care that allows you to make a difference in your community? If you are tech-savvy, customer service-oriented, and enjoy problem-solving in a fast-paced environment, consider a career in planning and scheduling with us. Join our Client Service Team today!

About Us:

VON provides home and community care to over 10,000 people daily in Ontario and Nova Scotia. As a registered charity and not-for-profit, we are committed to making a difference in people's lives. Working at VON is more than a job; it is a career impacting how Canadians live.

Our Client Service Team operates year-round with consistent schedules including day shifts, evenings, and weekends.

Responsibilities:

1. Assign client visits to nurses and home support workers, considering geography, client needs, and care continuity, following collective agreement guidelines and planning procedures.
2. Handle activities such as receiving and processing referrals, responding to inquiries, scheduling changes, and administrative duties.
3. Collaborate with team members and management to ensure sufficient staffing and quality care delivery, including forecasting weekly needs.
4. Support clients and staff to ensure quality care.
5. Manage a fast-paced environment with changing priorities, meeting scheduling deadlines.
6. Protect confidential information related to clients, staff, and operations.
7. Perform other duties as assigned.

What We Offer:

• Competitive salaries and vacation time
• Benefits including health, dental, LTD, and Employee Assistance Program
• Defined Benefit Pension Plan with company contribution for eligible employees
• Comprehensive orientation and opportunities for skill development and career growth
• Experience with healthcare technologies like CellTrak and Procura
• Participation in a community-focused healthcare team

Requirements:

• High School Diploma required; University/College education preferred.
• Certificates such as Office Administration or Medical Terminology are assets.
• Proficiency with MS Office, Outlook, and database management.
• Experience with scheduling software like Procura is an asset.
• Experience in healthcare or customer service environments is preferred.
• Criminal Records Check clearance required at start.
• Use of PPE may be required.

Working Conditions:

This role involves detailed-oriented work in a dynamic environment, including physical activities such as lifting, carrying, bending, and walking, with an emphasis on body mechanics.

Keywords: Administrative Assistant, Medical Office Assistant, Clerk, Scheduler.