Client Service Advisor – Full-time, Permanent – Acton, ON

Fraser Direct Distribution Services Ltd; Acton; On-site; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Health benefits after 6 months

Competitive salary

Job summary

Fraser Direct Distribution Services Ltd in Acton, ON is seeking a Client Service Advisor for a full-time, permanent role. You will own day-to-day service for a defined group of clients, build trusted relationships, and coordinate with Warehouse Operations and Logistics to ensure on-time delivery.

You will respond to client questions with ownership, resolve issues such as short shipments or pricing errors, and contribute to process improvements across teams.

Qualifications

• Experience in client service within logistics or warehousing is preferred.
• Ability to respond promptly, professionally, and take ownership.
• French language skills are an asset.
• Must have unrestricted Canadian work authorization.

Responsibilities

• Build strong client relationships by understanding requirements and expectations.
• Coordinate with Warehouse Operations and Logistics to meet timelines.
• Resolve issues such as short shipments, pricing errors, and other service concerns.
• Maintain accurate client information and complete month-end/billing tasks.

Skills

Client relationships

Communication

Organizational skills

Problem solving

Excel

Outlook

PowerPoint

ERP systems

Teamwork

Tools

ERP systems

Excel

Outlook

PowerPoint

Job description

Client Service Advisor – Full-time, Permanent – Acton, ON

Monday to Friday | 8:00 a.m. – 4:30 p.m. | 52 Futura Drive, Acton

At Fraser Direct, great client service is about understanding what our clients need, taking ownership, solving problems, and delivering on our promise.

As a Client Service Advisor, you are a key link between our clients and the teams behind the scenes. You own the day-to-day service for a defined group of clients, build trusted relationships, resolve issues, coordinate with Warehouse Operations and Logistics, and keep commitments moving until the job is done.

You have the independence to handle many situations yourself, along with the judgment to know when an issue needs support from a more senior team member. You also see the bigger picture and act as an important link between clients and the Warehouse Operations and Logistics teams.

This is a role for someone who takes ownership, enjoys solving problems, pays attention to the details, and likes working with people across the business.

What You’ll Do

Build Strong Client Relationships

• Build a strong understanding of your clients, their requirements, priorities, and service expectations.
• Respond to questions and requests promptly, professionally, and with ownership from start to finish.
• Resolve issues such as short shipments, incorrect goods, pricing errors, and other service concerns.
• Coordinate client projects and make sure requirements, timelines, and responsibilities are clear.
• Provide guidance on client reporting tools and follow client-specific procedures and requirements.
• Look for ways to improve the client experience and bring practical ideas forward.

Drive Great Service

• Coordinate inbound and outbound shipment requirements with Warehouse Operations and Transportation.
• Issue work orders and make sure the Warehouse has the information needed to get the job done right.
• Maintain accurate client information, reporting, compliance data, and documentation.
• Complete month-end billing and other administrative requirements accurately and on time.
• Review account and shipment information, identify discrepancies, and follow up until they are resolved.
• Support Client Service Coordinators with client requirements, priorities, and next steps.

Connect People and Solve Problems

• Facilitate information flow to the teams behind the scenes, including Warehouse Operations and Logistics.
• Share client information, requirements, and updates so the right people have what they need.
• Communicate issues early rather than letting them become bigger problems.
• Work across departments to find practical solutions that work for both the client and Fraser Direct.
• Use good judgment to resolve issues independently, when appropriate, and involve a senior team member when more authority or expertise is needed.
• Share your knowledge and support the broader Client Service team.

What You Bring

• Take pride in delivering reliable, responsive service and doing things right the first time.
• Build trust through clear communication, follow-through, and keeping your commitments.
• Stay organized when managing multiple clients, requests, deadlines, and competing priorities.
• Think practically, solve problems, and keep looking for a way forward.
• Work independently while knowing when to ask questions, collaborate, or elevate.
• Pay close attention to details because you understand that small errors can have a big impact on clients and the business.
• Communicate clearly, professionally, and respectfully with clients and colleagues.
• Learn quickly and are comfortable working in a fast-moving environment where priorities can change.
• Understand that great client service is a team effort and that your work has an impact on the business and the client.
• Are very comfortable using Excel, Outlook, PowerPoint, and ERP systems.

Experience That’s an Asset

• Experience in third-party logistics, warehousing, transportation, or a related environment.
• French language skills.

Why Fraser Direct?

We are a growing, family-owned Canadian company with service at the heart of what we do.

For more than 25 years, we have built our business through strong relationships, referrals, and a reputation for doing what we say we will do. Our clients count on us to be responsive, reliable, and committed to delivering on our promises.

You will join a team where people take ownership, help each other, and care about doing great work. Your ideas matter. Your work has a direct impact on our clients. And as our business grows, there are opportunities to learn, take on new challenges, and grow with us.

To learn more, visit Fraser Direct.

Details That Matter

• Core Hours Monday to Friday, 8:00 a.m. to 4:30 p.m.
• Location 52 Futura Drive, Acton ON
• Reports To Client Service Manager
• Supervises No direct reports
• Compensation
  • Base salary range of $55,000 - $60,000
  • Health Benefits after 6 months
• Physical Demands
  • Sitting and working at a computer for extended periods.
  • Regular use of a computer, telephone, keyboard, and scanner.
  • Occasionally standing and walking short distances within the office.
  • Reading documents and view computer screens for extended periods.
  • Communicating in person, by telephone, and through virtual meetings.
  • Regular, predictable attendance.
• AvailabilityFull-time, year round
• Work AuthorizationUnrestricted work authorization in Canada

Our Commitment to Inclusion

• All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class.
• We encourage you to connect with us if you require accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). All reasonable efforts will be made to provide such accommodations.
• By applying to this job, you will be assessed against our “Deliver the Promise” standards to ensure we provide our clients with consistent and exceptional service and cultivate a culture of excellence. Offers of employment are conditional upon satisfactory reference and background checks.

Additional Information

• AI will not be used to make hiring decisions or to determine who progresses in the job application process. This position is for an existing vacancy.