Client Service Administrator (on going recruiting)

FMi Logistics Incorporated; Calgary; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a rapidly expanding logistics company as a Client Service Administrator, where you'll be the vital link between customers and operational leadership. This role offers an exciting opportunity to foster strong relationships, manage customer requirements, and ensure seamless service delivery. With a focus on communication and organization, you'll thrive in a fast-paced environment while contributing to a team that values results-driven individuals. Enjoy competitive compensation, performance bonuses, and a supportive atmosphere that encourages professional growth. If you are passionate about logistics and customer service, this is the perfect opportunity for you!

Benefits

Dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

On-site parking

Paid time off

Tuition reimbursement

Qualifications

• Must have 2+ years of experience in logistics and customer service.
• Post-secondary education in business or supply chain logistics is required.

Responsibilities

• Serve as the main contact for customers, ensuring satisfaction and contract fulfillment.
• Coordinate transportation and delivery of customer orders as needed.
• Maintain accurate records and reports for client activities.

Skills

Good People Skills

Workload Planning

Organization Skills

Fast-paced Environment Adaptability

Effective Communication

Presentation Skills

Education

Post-Secondary Education in Business or Supply Chain Logistics

Previous experience in multi-client warehouse operations

Customer Service background

Knowledge of Transportation systems

2 years logistics industry experience

Highly proficient in Office 365 applications

Job description

About Us

FMi is a leading freight forwarding and logistics company, providing efficient and reliable solutions to businesses worldwide since 1996, with headquarters in Calgary – Western Canada and a presence in Eastern Canada.

FMi Logistics delivers dependable and damage-free transportation and commercial warehousing solutions, saving your business valuable time and money. With extensive experience in global supply chain operations, we excel in fostering strong business relationships and ensuring smooth product flow across diverse marketplaces. Our services offer personalized attention, constant communication, and competitive pricing. Trust our experienced team for warehousing, shipping, and logistics solutions, and elevate your business with reliable, cost-effective services.

Visit our website

Job Title: Client Service Administrator

(An ongoing recruitment)

Job Summary

We are looking for a Client Services Administrator who functions as the liaison between the customer and site operational leadership. You will achieve a balance between customer requirements and FMi Logistics needs, acting as the main contact with our customers and helping maintain great relationships. You must be approachable and able to multitask.

Job Responsibilities

1. Customer Relations
   • Ensure customer contract requirements are administered as applicable.
   • Ensure customer initiatives, special processes, and data requests are fulfilled consistently, timely, and without impact to daily work processes.
   • Serve as key contact with customer groups, including development and deployment of new or revised processes to meet customer goals and satisfaction.
   • Ensure client and company initiatives are deployed and requirements are fulfilled as requested.
   • Coordinate transportation/delivery of customers’ orders as required.
   • Prepare action plans and schedules to identify existing client growth, opportunity, and exposure for vertical integration.
   • Communicate service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
2. Process
   • Report on key support areas of account performance.
   • Develop/implement corrective action plans for KPIs as necessary.
   • Coordinate with operational managers value-added services as required by customers.
   • Report department goals/metrics and assist with individual goals as necessary, to align with company, site, and customer objectives.
   • Conduct quarterly client reviews with the management team.
3. Inventory Control/QA
   • Ensure that all records and reports for client activity are prepared on a timely basis and effectively maintained.
   • Identify potential discrepancies in inventories and resolve them.
   • Coordinate and perform the taking of physical inventories in accordance with the client’s requirements, investigate inventory variances; direct the performance of daily/weekly cycle accounts and adjust inventory records if necessary.
   • Track order and receiving accuracy on a daily basis.
   • Conduct random audits weekly inbounds to ensure correct description, quantity, and location match WMS records.
   • Perform other duties as assigned.

Qualifications/Skills

• Good People Skills
• Workload Planning
• Organization Skills
• Ability to work well in a fast-paced and high-intensity environment.
• Ability to interact effectively at multiple levels in support of customer relationships.
• Excellent communication and presentation skills and high integrity.

Education and Experience Requirements

• Post-Secondary Education in Business or Supply Chain Logistics or equivalent experience.
• Previous experience in multi-client warehouse operations.
• Customer Service background.
• Knowledge of Transportation systems.
• 2 years logistics industry experience required.
• Highly proficient in Office 365 applications.

You Should Know This About the Job

As a valued member of our team, we offer competitive compensation. Along with your salary, you’ll be under Operating Team-Performance Bonus.

You’ll have plenty of incentives to continue learning and growing your skills through an Education Reimbursement program and our support.

Working at a rapidly expanding company means you’ll have plenty of interesting assignments, diverse challenges, and opportunities for career growth.

No need to pay for parking or public transport – parking is free and right beside the building.

We care about outcomes, and we like people who are results-driven. We appreciate creative problem-solvers and curious individuals.

Are You a Good Fit?

Think you’ve got what it takes? Are you ready to join a great team? Please submit your application today!

Job Type: Full-time

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Tuition reimbursement

Schedule:

• 8-hour shift

Experience:

• Customer service: 2 years minimum required.

Work Location:

On Site, One location – Calgary, AB