Client Revenue Analyst (18 Months Contract)

Metergy Solutions Inc.; Markham; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in submetering solutions is seeking a Billing Operations professional to ensure accurate and timely billing for residents. This role involves processing client remittances and maintaining strong relationships with property managers. Ideal candidates will have a university degree, at least 3 years of relevant experience, and strong analytical and interpersonal skills.

Qualifications

• Minimum 3 years in Billing Operations required.
• Experience in utility or telecom sectors is a plus.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Process client remittances and ensure accurate billing.
• Maintain relationships with property owners and utility companies.
• Handle escalations and recommend process improvements.

Skills

Conflict management skills

Detail-oriented

Analytical

Interpersonal skills

Critical thinking

Communication skills

Education

University degree or related experience

Job description

About Metergy Solutions Inc. (“Metergy”)

As one of North America’s most experienced submetering providers, Metergy Solutions has delivered turnkey solutions for over 20 years. We supply, install, and remotely read meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multifamily and commercial buildings, billing and collecting utility consumption.

Our innovative Submetering as a Service (SaaS) model generates long-term recurring revenue and has been shown to reduce in-suite energy consumption by 40%, supporting our clients' decarbonization efforts. This success has enabled Metergy to issue green bonds and secure green financing, fueling growth and creating career opportunities.

As the #1 submeter provider in the New York and Canadian markets and one of the largest in North America, Metergy has over 850,000 contracted meters, issues more than 2 million utility invoices annually, and employs over 400 team members. Our acquisitions have driven significant growth and market expansion.

Metergy is a portfolio company of Brookfield Infrastructure Partners, a global investor and operator of infrastructure assets across utilities, transport, energy, data, and sustainable resources sectors. This partnership provides access to capital, expertise, and a global reach.

Our Mission

Provide building owners and occupants with accurate utility data through expert turnkey submetering and billing, fostering a respectful, inclusive, and high-performing workplace where team members are empowered to excel.

We are certified as a Great Place to Work, reflecting our commitment to a positive work environment.

Position Summary

This role involves completing tasks to meet Key Success Indicators within the US Billing department, ensuring accurate and timely billing for residents, processing client remittances, and maintaining positive relationships with Property Managers and clients. Success depends on proactive communication, accurate reporting, and collaboration across departments to resolve inquiries.

Accountabilities:

• Process client remittances within SLA standards, maintaining quality
• Ensure resident bills are accurate and issued on schedule
• Set up new accounts for billing and settlements, including fees and credits
• Resolve exceptions and identify process improvements
• Assist clients with reconciliations and billing inquiries
• Maintain relationships with property owners, utility companies, and vendors
• Recommend and implement process improvements
• Handle escalations and seek to improve NPS
• Perform other departmental duties as assigned
• Correct billing errors such as cancellations and re-bills
• Complete move-in/move-out activities and ensure data accuracy
• Process payments, adjustments, deposits, and exceptions promptly
• Manage and update building rates
• Provide custom reports upon request
• Act as client advocate internally
• Participate in special projects
• Create and deliver accurate monthly invoices
• Maintain detailed billing records
• Resolve inquiries promptly

Qualifications:

• Conflict management skills
• University degree or related experience
• Minimum 3 years in Billing Operations
• Experience in utility or telecom sectors is a plus
• Detail-oriented, analytical, inquisitive
• Strong interpersonal skills for internal and external relationships
• Motivated, proactive, adaptable
• Ability to work under pressure, independently, and meet deadlines
• Flexible with multiple tasks and challenging timelines
• Effective relationship-building skills
• Critical thinking, decision-making, analytical skills
• Excellent communication skills

Metergy offers accommodations for applicants with disabilities during the recruitment process, upon request.