Client Resource Coordinator

Sunbeam Residential Dev Centre; Kitchener; On-site; CAD 35,000 - 39,000; Full time

Benefits offered by this job

EAP 100% covered by employer

Defined contribution pension plan

Paid sick leave, LTD, and group life

Health and dental benefits

3 weeks vacation

Public holidays + float days

Job summary

Sunbeam Community & Developmental Services in Kitchener, Ontario is seeking a Client Support Coordinator to help individuals access funding, benefits and community resources. You will support eligibility assessments, applications, renewals and claims submissions, and coordinate resources across Passport funding, ODSP, RDSP and related programs.

Working with individuals, families and government partners, you will use ISPs, AFPs and POMS to identify needs, promote outcomes and ensure timely

Qualifications

• Strong computer skills and MS Office proficiency.
• Experience with developmental or social services and passport programs.
• Knowledge of provincial and federal legislation.

Responsibilities

• Provide administrative and analytical support for funding opportunities and resource coordination.
• Assist with eligibility assessments, applications, renewals, claims submissions, tracking and reporting.
• Coordinate Passport funding, ODSP, RDSP, Disability Tax Credit, Canada Child Benefit and related programs.
• Collaborate with individuals, families, substitute decision-makers and community partners to ensure service delivery.
• Support financial oversight, audits, planning meetings and resource utilization reviews.

Skills

MS Office suite

Database knowledge

Strong computer skills

Education

University degree or College Diploma in related field

Job description

This posting is for an existing vacancy.

Location: Kitchener, Ontario. Onsite
Full-time (37.5 hours/week), Permanent

Wage Rate: $25.26 - $28.07per hour

Posted on: August 25, 2026 Closing: September 4, 2026

Sunbeam Community & Developmental Services is a non-profit, multi-site, multi-faceted organization that is committed to serving individuals living with complex developmental, intellectual, behavioural, and/or physical disabilities.

Position overview:

The Coordinator, Resource Support provides administrative, analytical, and person-centered support to help individuals supported by Sunbeam access and maximize funding opportunities, income support, subsidies, grants, benefits, and other available resources. This role assists with eligibility assessments, application and registration processes, claims submissions, tracking, reporting, and ongoing resource coordination.

Working collaboratively with individuals, families, advocates, guardians, Sunbeam staff, and external community and government partners, the Coordinator ensures timely access to available support and services. The position also uses Individual Support Plans (ISPs), Annual Financial Plans (AFPs), and Personal Outcome Measures (POMS) to identify needs, support goal achievement, and promote positive outcomes for the people Sunbeam serves.

Key Responsibilities

The Client Support Coordinator provides guidance and administrative support to help individuals access and maximize funding, benefits, subsidies, grants, and community resources that support their personal goals and quality of life. The role assists with eligibility assessments, applications, renewals, claims submissions, tracking, reporting, and ongoing resource management for programs such as Passport funding, ODSP, RDSP, Disability Tax Credit, Canada Child Benefit, Assistive Devices Program, community inclusion programs, and other government and community-based supports.

The Coordinator promotes and supports Sunbeam's administrative services, including Passport funding administration, Personal Needs Account (PNA) management, and ODSP trustee services. Working closely with individuals supported, families, substitute decision-makers, staff, and external partners, the Coordinator identifies and shares opportunities for goods, services, and community participation that align with individual goals and needs.

Additional responsibilities include supporting financial oversight and audits, participating in Passport claims processes, attending person-centered planning meetings, reviewing resource utilization, developing action plans to optimize available supports, and collaborating with government agencies, community organizations, and internal teams to ensure effective service delivery and positive outcomes for the people supported by Sunbeam.

• Strong computer skills, competent in MS Office suite and strong database knowledge
• University degree or College Diploma in related field (Social Services, Developmental Services, Human Resources, Advocacy/Leadership)
• Direct related experience with: developmental services, social services, service coordination, passport programs, fee-for-service programs and/or other social support programs, social support program application forms and related documents, financial tracking and claims submission processes
• Knowledge of various provincial and federal legislation

What We Offer:

• Opportunity to be an integral part of our growing team
• Employee Assistance Program 100% covered by the employer
• Defined Contribution Registered Pension Plan
• Paid sick leave, Long Term Disability, and Group Life insurance
• Extended health and dental benefits
• 3 weeks vacation to start
• 10 Public Holidays and 2 float days per year

This posting is for a new position.

Sunbeam is an equal opportunity employer, and we value the importance of diversity, dignity and worth of every individual in the workplace. Sunbeam offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by Sunbeam regarding an interview, please advise prior to the interview if you require accommodation.

We thank all applicants for their interest but regret that only those selected for an interview will be contacted. No agencies please.