Client Relationships, Lead

Interac Corp.; Toronto; Hybrid; CAD 130,000 - 160,000; Full time

Benefits offered by this job

Generous vacation and wellness days

Comprehensive employer-paid benefits

RRSP program

Flexible hybrid work model

24/7 employee assistance program

Pregnancy and parental leave top-up

Charitable donation matching with Univ

Job summary

Interac Corp. in Canada is seeking a Client Relationships Lead to develop and execute sales and relationship strategies for designated clients, including financial institutions and credit unions.

You will engage in consultative selling of Interac products and services, bring thought leadership to key stakeholders, and serve as the primary escalation point for client issues. This role drives commercial outcomes within a dynamic payments landscape.

Qualifications

• 10+ years sales and relationship management experience in the financial services industry, preferably in payments.
• Eligibility to work for Interac Corp. in Canada in a full-time capacity.
• Proven success in business development activities including prospecting and referrals.
• Proven track record of building and maintaining strong client relationships.
• Deep understanding of clients’ business including payment strategies across all product/service platforms.

Responsibilities

• Developing and executing account plans and proactively identifying new sales and revenue generating opportunities.
• Utilizing a consultative sales approach that ensures a profitable outcome for both Interac and its clients.
• Deepening existing relationships in an increasingly competitive environment.
• Fostering productive relationships at all levels within client institutions and the Interac organization.
• Acting as the primary point of escalation for client issues.
• Participating, leading, and representing Client Solutions at Advisory Committees with the designated functional department, as assigned.
• Supporting Product Development by participating at all points of the Interac Delivery model including sharing client strategies and priorities.
• Advocating on behalf of clients internally to ensure that the voice of clients is captured in future product and process enhancements.

Skills

Account management

Sales leadership

Consultative selling

Payments knowledge

Stakeholder management

Education

Post secondary degree in Commerce or Business Administration

Tools

CRM software

Job description

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both - driving trust, security, and inclusion, so our digital economy thrives.

Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day - across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

The Client Relationships, Lead, will develop and execute sales and relationship management strategies and drive commercial outcomes for their designated clients, including financial institutions and credit unions. They will engage in consultative selling of Interac products & services, bring thought leadership to key client stakeholders, and serve as the primary point of escalation for client issues.

What You Will Do:

• Developing and executing account plans and proactively identifying new sales and revenue generating opportunities.
• Utilizing a consultative sales approach that ensures a profitable outcome for both Interac and its clients.
• Deepening existing relationships in an increasingly competitive environment.
• Fostering productive relationships at all levels within client institutions and the Interac organization.
• Acting as the primary point of escalation for client issues.
• Participating, leading, and representing Client Solutions at Advisory Committees with the designated functional department, as assigned.
• Supporting Product Development by participating at all points of the Interac Delivery model including sharing client strategies and priorities, socializing new concepts and testing solutions and business models with clients.
• Advocating on behalf of clients internally to ensure that the voice of clients is captured in future product and process enhancements.

What You Bring:

• Post secondary degree, ideally in Commerce or Business Administration.
• 10+ years sales and relationship management experience in the financial services industry, preferably in payments.
• Eligibility to work for Interac Corp. in Canada in a full-time capacity.
• Demonstrated success in business development activities including prospecting and referrals.
• Proven experience in building trust and strong knowledge of relationship management practices.
• Proven track record of building and maintaining strong client relationships.
• Deep understanding of clients’ business including payment strategies across all product/service platforms.
• Strong payments knowledge, including debit & credit card issuing business required.
• The ability to manage multiple stakeholders across all levels of an organization with divergent objectives.
• Demonstrated consultative sales skills and success in planning, managing and closing complex sales.
• Excellent strategic thinking, planning, analytical and evaluative skills.
• Advanced communications skills, both written and verbal.
• Commitment to excellence in client, shareholder, and stakeholder relations and service.
• The ability to be comfortable with consistent business and organizational change.
• Solid decision-making, problem resolution, conflict management, and negotiation skills.
• Commitment to respectful collaboration with colleagues to promote efficient and constructive outcomes working with internal stakeholders.
• Eligibility to work for Interac Corp. in Canada in a full-time capacity.

What We're Offering:

The hiringrangefor this position is$130,000 - $160,000, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, butInterac'scommitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes:

• Generous vacation and wellness days to help you recharge
• Comprehensive employer-paid benefits coverage for peace of mind
• Market-leading employer-funded RRSP program to invest in your future
• Flexible hybrid work model for better work-life balance
• Accessto afree and confidential 24/7 employee & familyassistanceprogram to offer support for you and your immediate family
• Pregnancy and parental leave top-up to support growing families
• Charitable donation matching with United Way to amplify your impact

Why Join Us?

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you're joining a purpose-driven organization that's shaping the future of digital finance in Canada. Here's what you can expect:

• Investing in the Future - Help us unlock digital prosperity for all Canadians.
• Innovative Thinking - Collaborate on products, practices, and platforms that redefine what's possible.
• Inclusive Culture - Be empowered to bring your whole self to work and realize your full potential.
• Inspiring Community - Work in an ecosystem where we lift each other up and rise together.
• Intentional Support - Enjoy flexible, supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That's why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process, please contact us at [e-mail]. We will work with you to meet your needs.