AppOps, Senior Specialist

Interac Corp.; Toronto; Hybrid; CAD 105,000 - 135,000; Full time

Benefits offered by this job

Vacation and wellness days

Benefits coverage

RRSP program

Hybrid work model

24/7 assistance program

Parental leave top-up

Donation matching

Job summary

Interac Corp. is seeking an experienced Senior Specialist in AppOps to ensure resiliency and performance across Interac applications, platforms, and infrastructure in a cloud and hybrid environment.

You will manage, tune, and support services, lead deployments, and implement scalable observability to minimize incident duration while maintaining 24/7 availability of national payment systems.

Qualifications

• Bachelor’s degree in computer science, information technology, or related field.
• Proficient with Terraform and IaC principles.
• Strong AWS experience (EC2, S3, RDS, EKS, ECS, Lambda).
• Experience with end-to-end workload observability (AWS, CloudWatch, Dynatrace).
• Knowledge of cloud-based redundancy, load-balancing, AZs, and auto-scaling.
• Experience with Git for version control.
• Understanding of relational databases in cloud environments (Aurora PostgreSQL, RDS).
• Experience with microservices, containers, and orchestration (Docker/Kubernetes).
• Strong written and verbal communication with stakeholders.
• Eligible to work in Canada in a full-time capacity.

Responsibilities

• Drive service stability and automation initiatives in AWS-based environments.
• Lead releases, deployments, validations, and rollback planning.
• Implement monitoring to track performance and health of workloads on AWS.
• Develop scalable deployments with self-healing and auto-scaling.
• Optimize performance using Dynatrace, CloudWatch, and related tools.
• Analyze production trends and coordinate with Agile squads for root-cause analysis.
• Support CI/CD pipelines to streamline deployments.
• Maintain security, currency, and vulnerability remediation.
• Document technical architectures and runbooks for operations.
• Participate in 24/7 on-call production support and issue escalation.

Skills

Strong communication

Self-starter

Collaborative

Problem solving

Adaptive learning

Education

Bachelor's degree in computer science or related field

Tools

Terraform

AWS Cloud

Docker

Kubernetes

CloudWatch

Dynatrace

Git

Aurora PostgreSQL / RDS

Job description

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both - driving trust, security, and inclusion, so our digital economy thrives.

Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day - across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

The vacantAppOps, Senior Specialistrolewillreport to theLeader, Product Enablement.

The AppOps, Senior Specialist, is instrumental in ensuring the resiliency and performance of critical Interac applications, platforms and infrastructure.

You will be responsible for managing, enhancing, tuning and supporting Interac's products and services and proactively diagnose, resolve, and mitigate application and infrastructure problems to ensure optimal performance and 24/7/365 availability of our national payment systems.

This is an exciting and fast-paced technical role which requires strong end-end insights, and expertise managing containerized applications with hands on experience in AWS cloud infrastructure, ensuring service stability, resiliency and reliability across our cloud and hybrid environments.

What You Will Do:

• Driving, implementing, and prioritizing service stability and automation/optimization initiatives, ensuring adherence and compliance with Customer Journey Success and Service Level Agreements (SLAs).
• Executing application releases/deployments/validations across nonproduction and production environments and lead release readiness, environment parity, and rollback plans.
• Implementing monitoring solutions to track the performance, availability, and health of product workloads running on AWS infrastructure.
• Developing and implementing scalable solutions to reduce manual intervention and streamline application deployments, testing, pre and post change validations, and availability, including self-healing and auto-scaling mechanisms.
• Optimizing performance by leveraging monitoring and diagnostic tools (e.g., Dynatrace, CloudWatch, X-ray, CloudTrail,) and implementing anomaly detection and alerting strategies.
• Analyzing testing and production trends, proactively identifying and mitigating emerging issues in collaboration with Agile squads, and driving detailed root cause analysis and performance tuning.
• Supporting continuous integration and continuous delivery (CI/CD) pipelines to streamline deployments.
• Providing technical expertise in maintaining security, technology currency, and vulnerability remediation, with a continuous improvement mindset and a strong focus on resiliency.
• Writing and maintaining thorough technical documentation and diagrams to support Application and Platform operations.
• Participating in 24/7 rotating on-call production support, executing critical changes, and responding swiftly to escalated issues, proactively mitigating risk and impact to our services.

What You Bring:

• Bachelor’s degree in computer science, Information Technology, or related field.
• Strong knowledge of Terraform and IaC principles.
• Strong knowledge of AWS Cloud infrastructure with expertise in utilizing a wide range of cloud services such as EC2, S3, RDS, EKS, ECS, Lambda, etc.
• Previous Experience with creating and managing end to end workload observability e.g. AWS, CloudWatch, Dynatrace.
• Good understanding of Cloud-based redundancy and network architecture: load-balancing, AZs, auto-scaling.
• Good understanding of version control systems, such as Git, for managing codebases and collaboration.
• You have a good understanding of relational databases including cloud native e.g. Aurora PostgreSQL, and managed services such as RDS Oracle.
• You have experience with microservices, containerization, and orchestration (i.e., Docker/Kubernetes).
• You have strong written and verbal communication skills and can seamlessly communicate with technical and business teams, stakeholders, clients, and partners.
• You are a self-starter and a collaborative team player, committed to continuous learning, growth and development.
• Eligibility to work forInteracCorp. in Canada in a full-time capacity.

What We're Offering:

The hiringrangefor this position is$105K-135K base, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, butInterac'scommitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes:

• Generous vacation and wellness days to help you recharge
• Comprehensive employer-paid benefits coverage for peace of mind
• Market-leading employer-funded RRSP program to invest in your future
• Flexible hybrid work model for better work-life balance
• Accessto afree and confidential 24/7 employee & familyassistanceprogram to offer support for you and your immediate family
• Pregnancy and parental leave top-up to support growing families
• Charitable donation matching with United Way to amplify your impact

Why Join Us?

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you're joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here's what you can expect:

• Investing in the Future - Help us unlock digital prosperity for all Canadians.
• Innovative Thinking - Collaborate on products, practices, and platforms that redefine what's possible.
• Inclusive Culture - Be empowered to bring your whole self to work and realize your full potential.
• Inspiring Community - Work in an ecosystem where we lift each other up and rise together.
• Intentional Support - Enjoy flexible, supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process, please contact us at [e-mail]. We will work with you to meet your needs.