Client Relations Specialist - Western Region

Weidmüller Canada; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

Weidmüller Canada is seeking a Client Relations Specialist in Calgary to serve as a key contact for distributors and customers. The role requires strong customer service and sales support skills combined with technical knowledge. Responsibilities include resolving customer concerns, maintaining product knowledge, and collaborating with teams to drive growth. This position offers a collaborative environment within a globally respected organization in industrial connectivity and automation solutions.

Qualifications

• Previous experience in customer service or inside sales.
• Experience with electrical or automation sectors is a plus.
• Excellent verbal and written communication skills.

Responsibilities

• Provide knowledgeable, professional support to customers.
• Resolve customer concerns efficiently and empathetically.
• Maintain product knowledge to respond effectively to inquiries.
• Assess customer needs and recommend appropriate solutions.
• Issue return authorizations and credit memos.
• Collaborate with departments to drive business growth.

Skills

Customer service skills

Proactive sales support

Technical knowledge

Problem solving

Collaboration

Tools

ERP systems

SAP

Microsoft Office Suite

Job description

Client Relations Specialist – Western Region

Reports To: Client Relations Lead – Western Region

Job Category: Inside Sales

Summary

Weidmüller Ltd. is looking for a highly motivated Client Relation Specialist to join our Western Canada team in Calgary. In this role, you will be a key point of contact for our distributors and customers, ensuring smooth and professional sales and order management experience.

You’ll combine strong customer service skills with proactive sales support and technical knowledge — building relationships, addressing customer needs, and driving our Technical Sales team to success while supporting business growth.

Main Accountabilities

• Provide knowledgeable, professional support to customers
• Resolve customer concerns with empathy and efficiency
• Maintain strong product knowledge to respond effectively to inquiries
• Assess customer needs and recommend appropriate products and solutions
• Issue return authorizations and credit memos as required
• Collaborate with other departments and support the technical sales team to drive business growth
• Perform additional duties as assigned by the Client Relations Lead

What We’re Looking For

• Experience: Previous experience in customer service or inside sales, especially combined with technical training or experience with electrical or automation sectors
• Soft Skills: Excellent verbal and written communication skills, strong problem solving and collaborative competence, a customer focused mindset, and an ability to build rapport quickly
• Proficiencies: Must have ERP experience (familiarity with SAP considered an asset) and proficiency with Microsoft Office Suite

Why Join Our Team

Weidmüller is a global leader in industrial connectivity, electronics, and automation solutions. With a legacy of 175 years globally, the company partners with customers worldwide to support electrical engineering, machinery, process industries, and Industry 4.0 applications.

At Weidmüller, innovation, reliability, and connection are at the heart of everything we do. Our Canadian team reflects these values, offering a collaborative work environment where employees are encouraged to grow, learn, and contribute to meaningful and impactful solutions.

If you’re passionate about customer service, enjoy working in a sales‑driven environment, and want to be part of a globally respected organization, we’d love to hear from you.