Client Relations Analyst

Cassels Brock & Blackwell LLP; Toronto; On-site; CAD 70,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation + Extended Health & Dental Care

RRSP Matching Program

Fitness Reimbursement Program

Diversity and Inclusion Centric Culture

Wellness Program

Fully stocked kitchen with healthy snacks

Business casual dress code

Employee referral bonus

Job summary

A leading national law firm in Toronto is seeking a Client Relations Analyst to enhance client relationships and business development initiatives. This role involves analyzing client feedback, collaborating with various teams, and conducting strategic market research. The ideal candidate should have at least 3 years of relevant experience, strong analytical skills, and proficiency in CRM platforms like InterAction and CapitalIQ. The firm offers a competitive salary and a culture focused on diversity and wellness.

Qualifications

• 3+ years of experience in client relations or business development, preferably in a law firm.
• Experience managing client intake and feedback processes.
• Strong organizational and prioritization skills; ability to manage multiple deadlines.

Responsibilities

• Support the firm's Client Listening Program and analyze client feedback.
• Collaborate with Business Development and Marketing teams on strategic initiatives.
• Conduct research and analysis on clients and market trends.

Skills

Client relations

Business development

Data analysis

CRM platforms

Advanced Excel

Education

Undergraduate degree

Tools

InterAction

CapitalIQ

3E

Power BI

Tableau

Job description

Cassels Brock & Blackwell LLP is a leading national law firm focused on serving the transaction, advocacy and advisory needs of Canada’s most dynamic business sectors. We have one of the largest business law practices in the country, serving multinational, national and mid-market clients from our offices in Toronto, Vancouver and Calgary.

Our Culture

At Cassels, our mission is to attract, retain and promote individuals of exceptional ability and talent from as broad a range of backgrounds as possible. We offer meaningful career opportunities, invest in professional growth, and foster an inclusive environment. Our Firm’s success is built on the unique skills, perspectives, experiences and values of each individual. We encourage a corporate culture that respects and celebrates the dignity, value and diversity of all.

Role Overview

Our Toronto office is currently recruiting for a Client Relations Analyst, reporting to the Client Relationship Partner. This role supports the firm’s Client Listening Program by collecting, analyzing, and summarizing client feedback to identify growth and cross‑selling opportunities. The Client Relations Analyst also advances firm‑wide and practice‑level business development initiatives informed by both individual client insights and broader feedback trends, working closely with multiple practice groups to help attract, grow, and retain clients across diverse industries and sectors.

The successful candidate will be responsible for:

• Working closely with the Client Relationship Partner to identify and advance opportunities to strengthen client relationships and support cross‑marketing initiatives.
• Collaborating with Business Development, Marketing, Finance, and IT teams on firm‑wide strategic initiatives related to client management and service delivery.
• Partnering with industry groups and client relationship lawyers to advance business development opportunities informed by client needs and priorities.
• Independently capturing, organizing, and synthesizing client data from meetings to support strategic growth recommendations.
• Extracting and analyzing data from systems such as 3E, InterAction, and CapitalIQ to produce business intelligence reports and supporting materials.
• Participating in client interviews alongside the Client Relationship Partner and manage action items and follow‑ups with practice groups through completion.
• Collecting, transforming, and synthesizing client feedback to identify key trends, growth opportunities, and cross‑selling potential.
• Leveraging data insights to collaborate with industry groups in expanding and strengthening client relationships.

Practice / Industry Group Strategic Planning, Execution, and Support

• Developing a strong understanding of the firm’s key practices, industry groups, lead client teams, and relationship structures.
• Partnering closely with lead lawyers to develop, implement, and manage select practice and industry group business plans, identifying opportunities to elevate group profiles and cross‑sell services.
• Supporting the identification and evaluation of new business opportunities and client targets.

Research

• Conducting research and analysis on existing and prospective clients, competitor activity, and market and industry trends, producing clear and actionable reports using platforms such as CapitalIQ and Mergermarket.

The successful candidate must have the following education, experience and/or demonstrated skills:

• Minimum 3+ years of progressive client relations, business development, or marketing experience within a law firm.
• Proven experience managing client intake processes, including researching client organizations and identifying cross‑selling opportunities.
• Demonstrated experience working directly with client relationship lawyers to advance business development initiatives.
• Experience supporting or managing a formal client feedback or client listening program.
• Strong ability to collect, synthesize, and summarize qualitative and quantitative data to inform strategic decision‑making.
• Undergraduate degree, with additional relevant education or equivalent professional experience considered an asset.
• Experience integrating qualitative client feedback with quantitative KPIs to assess relationship growth and the impact of client interviews.
• Experience with enterprise CRM and analytics platforms, including InterAction, CapitalIQ, and 3E.
• Advanced Excel capabilities, including ETL processes, pivot tables, and Power Query.
• Experience with basic data visualization tools to illustrate trends and insights (e.g., Power BI or Tableau).
• Proactive, strategic self‑starter with the ability to take ownership of responsibilities and drive initiatives forward.
• Strong organizational and prioritization skills, with the ability to manage multiple deadlines while maintaining attention to detail.
• Excellent note‑taking, listening, and follow‑up skills, particularly in in‑person client interview settings.

Salary Range: $70,000 - $85,000 Annually

What we offer:

• Competitive compensation + Extended Health & Dental Care.
• RRSP Matching Program.
• Fitness Reimbursement Program.
• Diversity and Inclusion Centric Culture.
• A Culture of Wellness: Cassels recognizes the importance of wellness and provides a comprehensive program that addresses the mental and physical well‑being of our employees by providing resources, services, training and support on an ongoing basis.
• A fully stocked kitchen with healthy snacks, plus coffee, tea, and drinks throughout the year.
• A business casual dress code (client/day specific).
• Employee referral bonus.

Cassels is an equal opportunity employer committed to fostering a workplace where people of all identities and lived experiences feel valued, respected, and supported. We are dedicated to removing barriers and ensuring equitable access to employment. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, 2SLGBTQIA+ communities, and individuals with intersectional identities. All qualified candidates are welcome to apply. Accommodations for disabilities, accessibility needs, or cultural practices are available throughout the recruitment process upon request. Please contact our recruiter with any questions or accommodation needs.

We wish to thank all applicants for their interest, however, only candidates selected for interviews will be contacted. We regret that we are unable to respond to individual inquiries about application status, unless required for accommodation purpose.