Client Programs Senior Manager

Turlex Office Services LP; Toronto; Hybrid; CAD 128,000 - 159,000; Full time

Benefits offered by this job

Hybrid work environment

Retirement savings plan with employer

Benefit premiums paid by the firm

Telemedicine services

Wellness allowance

Training and development

Job summary

Norton Rose Fulbright Canada is seeking a Client Programs Senior Manager to lead the market recognition programs and drive submissions for directories, awards, and rankings. You will mentor a team, influence senior leaders, and partner across the Clients & Markets function to advance market visibility and process improvements.

The role requires strong project management, stakeholder engagement, and a track record of delivering high-profile programs in a professional services environment.

Qualifications

• Experience leading a high-profile team in a deadline-driven environment.
• Proven ability to influence senior stakeholders and drive initiatives.
• Experience managing submissions to leading legal ranking programs with understanding of criteria and methodology.
• Strong research, analytical, and writing skills with ability to present recommendations to leadership.
• Bilingual in French and English is an asset but not required.

Responsibilities

• Lead the planning and execution of award and directory submissions to support firm strategy and market position.
• Analyze rankings and outcomes, identify trends, and recommend improvements for future performance.
• Provide day-to-day direction, mentorship, and quality assurance for team members involved in directories and awards.
• Advise leadership on opportunities, risks, and performance in market recognition.
• Collaborate with the Client Programs Director to identify technology and process improvements across the function.
• Provide strategic guidance on submission content, referee management, and interview preparation.

Skills

Leadership

Project management

Stakeholder engagement

Strategic thinking

Written communication

Program management

Education

University degree or college diploma in a related field

Job description

We are seeking a Client Programs Senior Manager to join our Clients & Markets team. This role leads the team responsible for delivering the firm’s market recognition programs and initiatives, while directly managing and contributing to high-profile directory submissions, award nominations, and other profile-raising activities. The role supports the firm's market recognition strategy, drives profile growth, and advances process improvements across the function. The role works closely with the practice and with colleagues across the Clients & Markets team. It involves continuous engagement with leadership and lawyers across the country and requires strong project management skills and a track record of developing trusted relationships.

Responsibilities

• Lead the planning and execution of award, directory, and league table submissions to support firm strategy and market position.
• Analyze ranking and award outcomes, identify trends and opportunities, and provide recommendations to improve market positioning and future performance.
• Provide day-to-day direction, mentorship, and quality assurance for team members involved in directories, awards, and related initiatives.
• Advise leadership on market recognition opportunities, risks, and performance.
• Partner with the Client Programs Director to identify and implement technology and process improvements across the function.
• Provide strategic guidance and coaching on submission content, referee management, and interview preparation.
• Develop submission best practices, templates, and processes, driving continuous improvement across programs and methodology.
• Develop communications strategy to maximize the visibility and impact of rankings, awards, and other recognition.
• Work closely with the broader Clients & Markets team, including matter management, pursuits, and demand generation teams.
• Directories: Project manage legal directory submissions, including submission drafting and editing, stakeholder coordination, workback schedules, and internal communications.
• Provide guidance and coaching on submission content, referee management, and interview preparation.
• Drive process and technology improvements to improve submission quality, efficiency, and scalability.
• Manage relationships with ranking organization and publishers.
• Awards: Implement the firm’s legal awards strategy, identifying opportunities to strengthen market profile and support client recognition.
• Advise leadership on candidate selection and investment across programs.
• Assess outcomes and recommend future approaches.

Skills and qualifications

• 7+ years of experience in marketing, business development, or a related role within a law firm or professional services environment.
• University degree or college diploma in a related field.
• Experience leading and developing a team in a high-profile, deadline-driven environment.
• Proven ability to influence senior stakeholders and drive strategic initiatives.
• Experience developing and implementing programs, frameworks, or operational improvements.
• Experience managing submissions to leading legal ranking and award programs, with a strong understanding submission criteria and methodology.
• Demonstrated project management skills, with the ability to manage multiple priorities and competing deadlines.
• Strong research, analytical, and writing skills, with experience presenting recommendations and insights to leadership.
• Self-starter who can work on their own initiative and is proactive developing ideas and solutions.
• Strong business acumen and an understanding of client objectives, market dynamics, and the competitive landscape.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills, with a flexible approach.
• Bilingual in French and English is an asset but is not required.

We recognize that each candidate brings a unique set of experiences and skills, and final compensation will be thoughtfully determined based on individual qualifications and current market factors. Please note that salary will be discussed and negotiated during interview.

Why join our team

• Hybrid work environment
• Retirement savings plan with employer contribution
• Benefit premiums paid by the firm
• Telemedicine services
• Wellness matters: Flexible health and wellness allowance that covers much more than gym memberships!
• Training and development programs based on your interests and needs
• The salary bands provided reflect the typical range for this role in the region indicated

• Toronto: $128,300 - $158,500
• Ottawa: $125,300 - $154,800
• Vancouver: $125,300 - $154,800

As part of a global legal practice, Norton Rose Fulbright Canada embrace a culture of excellence and client service, but always with a focus on flexibility, respect, diversity and openness. We strive to create an equitable, inclusive environment where everyone can bring their whole self to work and realize their career potential. If you require any reasonable adjustments during the recruiting process, please inform us in the recruitment application. We will contact you to further discuss your need. Please note that applicants who receive an employment offer may be required during their employment with Norton Rose Fulbright to provide proof of vaccinations recommended from time to time by government or public health authorities. Norton Rose Fulbright has a duty to accommodate those who are unable to get vaccinated due to protected grounds. For applicants who require an accommodation, please contact us to discuss further. Law around the world nortonrosefulbright.com Please note that this job posting is being advertised to fill an existing vacancy. Norton Rose Fulbright provides a full scope of legal services to the world’s preeminent corporations and financial institutions. The global law firm has more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. With its global business principles of quality, unity and integrity, Norton Rose Fulbright is recognized for its client service in key industries, including financial institutions; energy, infrastructure and resources; technology; transport; life sciences and healthcare; and consumer markets. As a global law firm, we embrace a culture of excellence and working hard, but always with a focus on flexibility, respect, diversity and openness. We strive to create an equitable, inclusive environment where everyone can bring their whole self to work and realize their career potential.